Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 1400

Other carriers a week ago are free of autofocus issue after a 2 plus month wait, and I see no logic regardless of covid 19 why the update cant be pushed. And yes I know the path firmwares travel.

I speak for other customers here with the Ultra. I need no assistance on how to check for updates on device.

Accepted answers

fastsnake98

They might be created and managed by Samsung but Verizon has to approve the update. So the blame lies with Verizon since the S20 has received the May and June updates yet the S20+ and Ultra have not. Any other way to lay the blame on Samsung? @vzw_customer_support

Swalker227

Yeah, the update has been created and released. It’s available on other carriers. Verizon customers just want to know and ETA from Verizon. No need to explain how to update or that the Mfg. creates it. We know that. What escapes us is Verizon’s answer as to when they will make it available.

ULTRAmachine

About dang time. 77 days later and June update with ultra camera autofocus fix. http://imgur.com/a/RuBGOat

All comments

Verizon_Support

Hello. I can certainly understand why you would be upset. However, updates are created and managed by the manufacturer and not your service provider. JordanL_VZW

fastsnake98

Verizon_Support

We want your phone to work its best. You'll get an automatic notification when it's available. You can also check for updates under Settings > System updates > Check for system updates. I hope this is beneficial.

TracyB_VZW

Swalker227

Same here. Very frustrating not being able to use the camera for close ups.

Swalker227

Verizon_Support

Here is a link that'll show you when the latest updates are available for any and all of our devices. https://www.verizon.com/support/device-software-updates/ Does this help?

jesito

No it doesn't help, what he is wanting to know is approximately when can we expect the update. All of us already know how to check for updates.

ULTRAmachine

incorrect. Samsung stated VZW has the update and sitting on it.

you can call Samsung to verify. Now 78 days late AND VZW pushes OTA to our S20s.

ULTRAmachine

vzw is siting on the update and wont investigate.

ULTRAmachine

https://www.verizon.com/support/samsung-galaxy-s20-ultra-5g-update/ right link still 60 days late

Verizon_Support

ULTRAmachine, please bookmark the following page to stay up to date as software releases are made available for your device: https://www.verizon.com/support/samsung-galaxy-s20-ultra-5g-update/ Although you are correct that the release date shows April 2020, please note that we are not able to guarantee release dates at this time.

mdoakes2

I would also like to express my disappointment with the lack of updates on the part of Verizon. My phone says I'm up to date yet my software is from the beginning of April? While it's my understanding that there have been multiple updates from Samsung and other carriers since then? I thought Verizon was marketed as a premium name with premium service. Apparently I had the wrong impression.