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Verizon Messages won't scan QR code for Authorization

Verizon Messages requires permission for camera to scan QR code for authorization on my chromebook. I "allow" this as requested but then the camera square is just black...can't scan code.

Checked and camera on Chromebook is functioning properly. Have attempted many times, removed, reinstalled. No dice.

Comments

jav6

@oywhythis
wrote:
Verizon Messages requires permission for camera to scan QR code for authorization on my chromebook. I "allow" this as requested but then the camera square is just black...can't scan code.
Checked and camera on Chromebook is functioning properly. Have attempted many times, removed, reinstalled. No dice.

Have you tried switching cameras, if you have two cameras on your Chromebook? Another poster with similar issue was successful in using the other camera.

rfd177

Did you get this to work?

you give permissions but the camera doesn't operate.

Sausage1

Same issue. I switch cameras. Permission granted for camera access to messages+......neither camera will activate

Verizon_Support

Thanks for trying, Sausage1. Have you tried uninstalling then reinstalling the app to see if this will allow the camera to recognize the QR code?

LorenzoP_VZW

Sausage1

Only about 15 times.

Sausage1

The issue is that the app is NOT turning on either camera. It asks for permission, permission is granted and the scan window shows up with the screen black and neither camera is turned on

Sausage1

I just uninstalled and reinstalled the app for the umpteenth time, went through granting permissions and this is what I get:

20200818_175759 (1).jpg

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