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Just bought a Samsung s20 Ultra

Verizon sent me my phone and I made the transfer of info from my old phone to the new. Who changes my phone info on Verizon's "My Account" page? Shouldn't Verizon be doing this? I've tried chat. No one responds AM or PM. I've tried calling and got the same. So here I am asking the community because no one is working at Verizon. Thanks

Comments

Doggo

You mean the icon of your phone from the My Verizon account? No one changes that manually, it happens automatically. If your phone is not in their database, is unlocked or not activated it shows up as a generic phone icon. If your phone works, it doesn't matter being a visual thing.

Verizon_Support

We can certainly help you out here. We have sent you a Private Message here in this forum. DoloresK_VZW

momv630

It matters because I wanted to add insurance to my phone.

momv630

Finally got threw to someone that answered on chat. The attached photo shows the convo. It was a 30-minute wait. Verizon Chat.png

Doggo

Most agents are work at home currently, chat agents have multiple chat windows up.

I'm not a chat rep, but seeing responses like that, especially if I were super busy, would take a low priority from the rudeness alone.

Verizon_Support

momv630,

Adding insurance to a great new device is important. We want to make sure you can do that easily. We'll be glad to explore options for that. We sent you a private message. Please reply if possible so we can get more details and help.

AndrewT_VZW

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