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Samsung S8 Voicemail Short Cut Key Dials 86

My Samsung S8 phone dials *86*, when I press and hold the #1 key from the phone keypad. The call cannot be placed to retrieve my voicemail.

I am new to this Forum, and any help is greatly appreciated. Is there a way to delete the asterisk after the number 6 on the short cut key #1? Thank you.

Comments

Verizon_Support

It's definitely important you get to your voicemail. Are you able to press and hold number 1 to reach your voicemail? DoloresK_VZW

miscue

No. When I press and hold the #1 key, it dials *86*, and an automated recording tells me that my call cannot be placed. It should dial *86 (not *86*). How can I change the short cut number? Thank you.

Verizon_Support

We appreciate that additional information miscue. You are definitely correct in that the call should be going to *86 when pressing and holding the number 1. We would like to check some information on your device to see if we can pinpoint what is causing this issue and how we can update the number. Can you share your current software version on your S8?

CandiceH_VZW

miscue

Software update information is as follows:

Current Version:

G950USQU7DSL3/

G950UOYN7DSL3/

G950USQU7DSL3

Security patch level: December 1, 2019

Android Version 9

Hope this information helps. Again, thank you.

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