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Gizmo Watch microphone not working

Gizmo watch microphone not working. I can person I call but they can't hear me. Also, when recording messages, no sound records. I checked to make sure watch isn't muted and also sound volume turned on. I've turned off and on multiple times. I've reset the watch. I've also deleted app from my iphone and resinstalled. Please help. Thank you.

Comments

Verizon_Support

kschreiber1, I am sorry to learn that the microphone is not working. Is there any damage to the device?

mariuszcitkowski

it is no demage to the watch

mariuszcitkowski

it is no damage to the watch

Verizon_Support

I see you have been having issues with this watch since August 11th. Have you attempted to Factory Reset the watch?

GizmoWatch™ - Factory Data Reset (Powered On)

Plug the GizmoWatch into the charger and turn on the GizmoWatch.
With the device powered on, press the End/Back button to bring up the display.
From the Home screen, quickly press the End/Back button 4 times. ...
From the 'Reset Gizmo' screen, tap the Checkmark icon.

Silv

I have the same issue and reset did not resolve. Are parts available? The mic seems easy to replace.

Raflo74

Maybe try cleaning out the mic hole if you haven't tried that already? My daughter's Gizmo mic was barely audible. I took a toothpick and cleaned it out. It now works fine. Good luck.

sgz1

I have the same issue with Gizmo Watch 1 and software is current, have done reset, reinstalled the app and cleaned out the mike with a toothpick ( I think I did that, it was the only hole that I thought it could be). . any other ideas? I signed up for a support call but it will only call the gizmo (I can't add my cell #) and obviously that won't work. Please help!

Verizon_Support

I'm here to help, let's look into this. Has watched been exposed to any physical/water damage? When did the problem begin? Please tell me more.

sgz1

there has been no damage and this has been going on for about 2 weeks

KGardner1

I am having same issue all of a sudden. The microphone on GizmoWatch 2. Performed Factory Reset and has current software

Verizon_Support

Hello, KGardner1.
Has there been any physical or water damage to your device? We would like to take a look and do some troubleshooting with you. Please feel free to send us a Private Note here in these forums, or you can reach us on Facebook or Twitter.
*Celeste

CamyWinder

Hello, I’m also experiencing the same problems and I have attempted to reset the watch and looked for any updates.

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