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I don't have "Global" or "CDMA" as choices for prefered network

Robrooke

I would be very very careful with Verizon Wireless they seem to be pulling peoples strings I bought service through Straight Talk which told me they shoot off of Verizon towers which I found out was true however for the first 6 months I had perfect service no matter how much data I use or anything it was perfect then all of a sudden it started slowing down and then it went completely out I have argued for 6 months with 18 different Straight Talk reps that the 19th told me that Verizon Wireless was upgrading to a 5G system so they were slowing everybody down that shot off of their towers just believe Verizon Wireless customers happy so when I decided to change I went down to Walmart and the Walmart employee told me the same exact thing that he had a lot of Straight Talk customer service changing their service because they shoot off of their towers and it's being slow down so I decided to go with Verizon I figured that would solve my problem however for three months now my problem has stayed the same it says on my network mode they tell me it needs to be on global but when I do a device health care check through Verizon Wireless app it tells me that I'm not on a preferred setting when I go to LTE / CDMA it tells me the same thing I am not on a preferred setting I have argued with 9 different Verizon Wireless agents about this I filed a complaint with the FTC and the FCC and the only way I could get them to call me back was for the FCC to send them my complaint and then the representative told me that there was nothing wrong with my phone and hung up on me I'm a prepaid customer and I feel like they are treating prepaid customers like second-class citizens you don't get the options that postpaid customers do I was told by a Verizon agent that weed shoot off a low-tier Towers not what postpaid customers do it is just pathetic how they treat their prepaid customers so if you're having trouble with global or CDMA go to the Verizon app and run a device Healthcare check and see if it does not say not on a preferred setting Verizon is doing this on purpose

Comments

DMathews1

I've run the device service check many times on Samsung phone. Although it says "not on a preferred network" all the time, I'm using Global Network and have been told by Verizon tech support that's the best network setting to choose... btw, I'm on post-paid acct.

Doggo

Since prepaid accounts don't run credit checks, what's stopping you from using Metro?

Verizon_Support

When it comes to choosing the preferred network, there are often two choices that you can toggle between, DMathews1. We recommend whichever of those two deliver the best service to your device. Are you having trouble with the service on your device? Please provide more details.

GeorgeS_VZW

DMathews1

George-

Thanks for your reply. I have recently had some difficulty with my GPS working with Waze. I had heard someone say by turning off the Verizon 5g, the GPS problem gets fixed. That is the main reason why I was considering switching off the 5G.

When I go to the Network settings on my Galaxy s20+, my choices are Global, LTE/CDMA and LTE/GMS/UMTS. Which would you recommend?

Verizon_Support

DMathews1 Of the options you are providing Global or LTE/GMS/UMTS are your best options. I'm sorry the 5G is not working for you. It could be that it's not available in certain locations. Let us know if we can be of further assistance.

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