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Froyo 3G Issue?

I just finished reading 2 pages of users experiencing 3G issues after updating to 2.2 over at androidforums dot com (click here). Is anyone here experiencing 3G problems? I looked around and didn't find this in the forums.

Anyway, users are reporting that the 3G radio is not turning on after rebooting. I began experiencing this issue last night, and the problem has continued today. If I reboot the phone, it will work again -- until I reboot again. It seems to be a software issue with Froyo, but some think it's a problem with VZ's towers.

I tried reset, hard reset, and factory reset. None have corrected the problem, however, some mention that toggling the airplane mode fixes the problem temporarily in order to avoid a hard reset. That's fine, but I would like to know if there is a real fix that doesn't require me "working around" a software/network problem. Others mention calling *228 with temporary success, but nothing that actually resolves the issue beyond the next reboot.

I don't want to call VZ customer service if I'm going to have to wait 30 minutes to talk with a tech. It seems it might take that long with all of the Froyo issues. I also don't want to just get a refurb if the same issue will show up again (as the androidforum suggests is already happening).

Any news? thoughts? fixes?

Comments

Kelbell85

I have had the same issue with 3G, happened to me yesterday. My 3G was not connecting. I was in a place that had WiFi access so I just turned it on, when I got home I tried the 3G again, still nothing, so I rebooted my phone and it seemed to fix the problem. So far today I have not had the issue.

hdsnprry

Yeah I had this issue with 3g yesterday, normally no problems in the area.I was at. Also I put my phone in airplane mode at work, for a few hours and when I tapped to remove airplane mode, it showed that airplane mode was disabled, but when I locked and then later unlocked my phone o was still showing airplane mode able bit with out the light highlited, but no issues at all today, I.shut my phone off and back on and no problems.

kschaub

I'm concerned this issue will continue for a while, since we seem to be able to get the 3G radio to function after a workaround. It would be nice if VZ would address this, and send a fix quickly, because the 3G network is what makes the Incredible so fun. It's hard to be happy about my phone and service -- even though my DInc is just three weeks old -- if it doesn't work like it's brand new!

Here's to hoping VZ / Google / HTC / You figures out what's up!

dadsterflip

i have the same problem. someone said turning the airplane mode on and off seems to fix that problem without having to do another reboot but ive tried that and seems to freeze up the phone and when you reboot while its trying to turn on airplane mode, when it boots back up then it automatically turns it on which is weird. ive tried searching everywhere a fix and i don't really wanna do a custom rom just to fix that radio problem with it. so call VZ is the only other way or htc anyways ill check into this and hopefully someone finds a cure.

budone

Although I have seen the issue, it is rare. I hold the power button till I get the option screen. I turn off Mobile Network, then turn it back on.

kschaub

If it's rare, why are there so many talking about it at android forums? Or do you mean it's rare on YOUR phone?

unknown

I've had my data connection completely drop out in spots where it never did before. I was trying to re-download my apps after doing a factory reset with the 2.2 update already downloaded. I was at my brother's house and my data kept stopping. It was really irritating. While the signal meter appears to show stronger signal with the 2.2 update, it doesn't appear all that stable. It would drop away, then slowly come back, etc. That happens the most when I go to unlock the phone and my homescreen appears. The signal would show full (locked) then after unlock, it goes down and may or may not go back up to where it was. What is up with that? It appears to me that the Incredible has been a a damned blunder. In short, its an Incredible device plagued by non-stop issues. I'm on my 4th Incredible already and if this doesn't start shaping up soon, VZ will be hearing from me....again.

kschaub

I'll describe my specific issue I was experiencing. After the 2.2 update, my 3G radio would get stuck in the process of "turning on" after a restart, every other time. It wouldn't happen every time, rather every other time. It's easy to solve the problem, at least for now. I just restart it once more, and since, I haven't restarted the phone at all. I'm curious, and I would like to test the glitch on my phone again, but I also don't want to deal with it not working.

Anyway, I told a VZW representative that I would take the phone in to a tech if the issue happens again at the next restart. But for now, I can live without turning the phone off and on. Thanks for the feedback guys; it helped me gauge whether the issue was simply my phone, or something that others are having problems with.

peakcomp

Mine does the same thing. I am beginning to think that my TIKL (touch to talk) app is not working sometimes because my 3g isn't active when people try to get ahold of me.

This needs to be fixed, and soon...many people complaining of it..and I don't believe this should wait until a large software update...needs to be soon.

Ken

B33

@ksChaub r u in a area served by alltel that is in the fase of being updated to Verizon if U r try having a Hybred PRL sent out to Ur Phone or Check to see if your SID needs to be updated Ive Done Both an that seemed to Help Verizon Hopefully will Have this Transition on the Tower Switch By the End of the Year of Course there Starting Work LTE Too. There Was Also A Update That Has Came out it May Have Fixed That 3G Bug That Everone is having issues With . It Was Pute out on 11/8/2010 DIncX110. :smileyhappy:

budone

Hybrid PRL's only works if you were an Alltel customer who switched to a Verizon plan and lost connectivity The PRL places Alltel towers as number one on the PRL list and Verizon towers 2nd

This is an issue with the phone as it happens all over the country, with Alltel and Verizon plan holders.

Now the SID I feel is an important point. But we rarely know when an area is combined. I called tech support on another issue and they asked what SID I had, it was still the old Alltel SID. And I learned you can use any Verizon SID you want as tech support has given me about 5 to choose from. 2 digit , to 5 digit ones.

B33

I want to Refrase what I said so no one is confused on this. If you are in a Area that Once Was Served By Alltel Even though the stores in Your Area Has Maid there Change And U Have A Verizon Phone Those Towers Are Still Alltel and Will Be Untill Verizon Gets Them Switched Over. So thats Reason For Trying A Hybred PRL....... Or SID Change But Call Verizon First an get With a Advanst Tech Person To Help U out on doing That.!! And Good Luck Too All DIncX110 :smileyhappy:

peakcomp

I spoke with Verizon Tier II support a few days ago, they are advising me that it is a 'known issue' with this model phone..and submitted a "product issues form"..supposidly to submit to the 'product manufacturer' to release a 'software patch' to address the known issue..

3 people in my one household have this problem with the Incredible...this is a large problem that nees to be addressed with a software patch SOON!!!!!!!!

Ken

kschaub

DInc X 110,

I have not experienced issues since the 11/08 update. To answer your question about service area, I don't think so. I live in a major metro area.

Cheers,

kschaub

Peakcomp,

Stinks that your whole household is affected by the 3G radio issue. Like I said, I have not had problems with mine since October; but if I was, I would definitely be frustrated over the issue. Since you marked down that the issue is a known problem, hopefully it will be addressed for all customers soon.

kschaub

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