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Motorola Droid replacements

Do not for any reason attempt to allow verizon to send you a replacement phone for you droid. I have had 2 sent to me in 2 days and both of them have different keyboard than the one I have. The keyboards are from the first ones they came out with and are garbage. Because they havent gotten these phones in return I am currently stuck with garbage until they do. Droid by far the best phone I had ever had, service from verizon, garbage. Help, garbage, replacing and returning what I had, garbage. Seriously thinking about another carrier at this moment.

Comments

cbaio

The keyboard is your problem.

{please keep your posts courteous - Thanks!}

ajham2

yea the keyboard was the begining of my problem, the poor service n aditude made it all the worse. might not seem like much to some people but if i wanted a keyboard that was flat and i couldnt press one key at a time, thats what i would of bought to start with. however thats not what i bought nor is it what i want in return.

kuddleygal

I'm sorry you have gotten bad service.

My experience was great. And this is what I learned. I too had the bubble keys when I first bought my Droid, and LOVED it, when my phone began experiencing major problems I had to get a replacement, this one had the flat keyboard.

I went back to Verizon and asked if I could get a phone that was like my own phone with the bubble/raised keys. I was lucky enough to get a sales rep who knew what I was talking about, but he said that he had honestly only seen two Droids with the bubble keys, mine being one of them. He suggested me calling Customer Service.

Customer Service could not provide any help, although the representative did know what I was talking about because she had just gotten a replacment, her first Droid had flat keyboard, the replacement had bubbled/raised keyboard, and she didn't like it. She suggested calling Motorola.

And Motorola did not provide any help, other than saying that these phones were manufactured in different facilities therefore causing the differences in keypads. There is no way to know where the bubbled/raised keypads are from because they are not in the specs, (according to the Motorola rep). The only suggestion I was given was, if the Verizon rep at my local store was willing to go into each box to find a device with bubble/raised keyboard, that would be my only way of optaining the device.

I am now on my 3rd Droid and I have not gotten another bubble/raised keyboard.

coconicole

OMG! I thought I was going crazy!! Thanks for posting this!!! I as well paid 500 dollars for a droid 2 and my phone had a raised keyboard, it immediatly started doing strange things and when I sent in for a replacement they have now sent me two phones with a flat keyboard!!! They think im lying over the phone and when I went into the store they told me I must have a one of a kind phone that they have never seen one like this before!!! Now that I know Im not crazy!! I will be going back to the store tonight!!!

PJNC284

yeah, there are 2 different keyboards floating around but there seems to be no rhyme or reason to it and they can't tell you what kind will be sent to you. The keys do bubble slightly over time but some came like that from the factory.

daddsygame9

the first original droids had bubble keys. however they found thay over time the keys would raise more and start peeling off. so they stopped making them. i have the bubbled keys but am used to using the on screen keyboard. my wife got her phone several months after me and her keys are flat. if i use the keyboard i liked the raised keys over the flat ones.

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