Kyocera duraXV Extreme - software problems

Got 2 of them, in order to be compliant with 4G. This phone by itself is certainly a good one, technically speaking.

But then, there is NO way to download ANY apps and there is No way to backup contacts list, say, simple "Backup Assistant" style. Pre-installed Cloud does not work!

These two very important features were always available on basic phones in the past...

This phone is $240 (!) and, from software point of view, is horrible in comparison to all my previous basic phones from Verizon (all of which were a LOT less expensive or free).

So, is VW going to do something about it and when?

Accepted answers

oristep

Finally, VW provided software update, version 1.308vz. It looks like this update fixed issues with contacts backup to the Cloud, and the issue of phone switching to speaker mode when headset is plugged in and then removed when phone is on.

So far, it's good. I feel a lot better about the phone software now...

All comments

bewilder

Yes, they will do something about it. They will come on here and say something like.

I'm sorry you are having trouble, we want you to be a happy customer. How can I help make this a pleasurable experience?

If you are lucky, on the 2nd or 3rd try they might even understand your question but by the time they give a good answer you will have switched to T-mobile.

oristep

Bewilder, you certainly got this situation correct...

I'll be checking T-mobile very soon for future use.

In the meantime, I have a very simple question:

How can I backup contacts list on Kyocera duraXV Extreme?

I'm not going to pay at least $72/year for Cloud, only need contacts list saved, nothing else...

So, here is the challenge for VW - no "backup assistant" installed, and no way to install it - what is the simple solution for backing up contacts?

vzw_customer_support

Hey, oristep! If you don't want to use a cloud service, you can always periodically export your contacts to an SD card and store it somewhere safe. Here is a link with step by step instructions for exporting your contacts: https://www.verizon.com/support/knowledge-base-221219/

ScottD_VZW

oristep

Hello, ScottD_VZW

Unfortunately, your link is related to

KYOCERA DuraForce Pro 2

while I'm asking about

KYOCERA DuraXV Extreme

which is a very different phone, if you happen to know the difference.

BTW, I already tried Import/Export on my phone, and it did not work.

Looks like a lot of things are not working correctly for this phone. I started to regret choosing it as 4G replacement for Samsung Convoy 4, which worked great and which I was forced to ditch because it is 3G....

Any other ideas?

AnthonyBertram

Stay Far Far away from T-Mobile. Rip Offs for sure.

AnthonyBertram

menu.settings.developer.turn on. clr.developer.advanced setting all the way dow. allow apps. Now do the same and turn on usb degging and find a phone app for your computer to connect via usb cable so you can backup, restore or transfer files. Easier than using data to download on the phone.