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USB tethering Galaxy s10 - cells calls interrupt video conference

Been working from home since March, and using USB tethering from my Galaxy s10 to my work laptop. No issues, until a couple weeks ago. Whenever I get a call on my cell and I am on a conference call using my computers video & audio in Microsoft Teams, Teams puts my conference call on hold. I don't know where or what setting to use to fix this. Is it Teams or my phone? I use USB tethering so I can access my unlimited data. Something changed & I cannot figure out where. Google is not helping. Anyone else finding this?

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jav6

@Anonymous33
wrote:
Been working from home since March, and using USB tethering from my Galaxy s10 to my work laptop. No issues, until a couple weeks ago. Whenever I get a call on my cell and I am on a conference call using my computers video & audio in Microsoft Teams, Teams puts my conference call on hold. I don't know where or what setting to use to fix this. Is it Teams or my phone? I use USB tethering so I can access my unlimited data. Something changed & I cannot figure out where. Google is not helping. Anyone else finding this?

Is there a MS Teams User Forum (like this one) that you can search for or post your issue?

Verizon_Support

Working from home is quickly becoming the new normal. We understand how very important it is to stay connected. We certainly want to do everything we can to ensure that you're able to continue using your Samsung Galaxy S10 with your work laptop, whyen using Microsoft's Teams option. Just to be sure we're not having you repeat troubleshooting steps you may have already completed, can you tell us what troubleshooting steps you've completed so far? - RobertC_VZW

Anonymous33

When I first noticed it, I restarted all my devices (phone & laptop). Then I just checked the settings for Team, my phone, and windows 10. I'm sure what else to do.

I noticed today that when I make an outbound call, my laptop work vpn disconnects, then reconnects once I end the call.

Is there other troubleshooting I can try? This seems like a setting somewhere. Thanks!

Anonymous33

Sorry, *Teams

Verizon_Support

Thank you for this information. Were there any updates to the device or your computer before this issue started?

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