Child Item

Child Item

Site Totals

61255 Questions Answered 267 Categories

Gizmo watch step counter stops working

We have had by daughter's Gizmo2 replaced three times now thinking this step counter issue was a hardware issue. Each new watch would work for some duration (a day, perhaps a week) and then stop. Sometimes it would just be stuck on 0 for the day and other times it might count some random number of steps and stop. To be sure, it is the watch that stops counting and not just the Gizmo app. The last replacement worked for three weeks before it stated having the problem. Appears that powering the watch off and back on seems to fix it for some random duration. Please advise!

Comments

Verizon_Support

DEY9447, We know the importance of ensuring your daughter's Gizmo is working properly. We're truly sorry to learn that the Step Counter is not working. We know the discontent that can come in receiving replacement devices that have the same issues and apologize for the experience. Please be sure to send us a Private Note if you are still experiencing issues. We'll do all we can to help.

Both my kids have a gizmo watch and I’m experiencing the same issue.

Verizon_Support

JenniferMomof2, we want the step counter feature to work as designed for your GizmoWatch devices. We have sent you a private message so we can further assist. Thank you.

AlanS_VZW

allisonfertitta

We’re you able to get it resolved?

I am having the same issue. Step counter worked perfectly first few weeks then it doesn't update after a few 100 steps.

Another issue is the tracking doesn't work, it doesn't update. This beats the whole purpose of this phone. It's a deal breaker. This phone is a piece of garbage. I wish read these forums before purchasing this.

Yup we’ve had this same issue over and over. Would NEVER recommend these watches to anyone. It has been a nightmare. Still need to replace one we just had because the step counter isn’t working. So disappointing

Verizon_Support

We never want to hear about you having had any experience like this. It's our goal to turn this around. A private message has been sent to assist you further.

Same Issue, somedays it works, others it doesnt.

We have the exact same problem. Multiple watches, turning the feature and phone on and off. It's extremely disappointing for my children who can't understand why their birthday presents don't work. Step counter is basically their favorite feature (in theory.)

Verizon_Support

User94, as a fellow consumer I have a smart watch and like the step counter feature since it keeps me active all day long. We want this feature to work correctly on the Gizmo device especially if this is your kids' favorite feature. Allow us to gather more details, when did you first notice this issue? Does the watch have any type of damage?

VictorC_VZW

My daughter's gizmo2 having the same problems. We go on same walks, and I show 6,000, and she's like 2,000. And randomly it shows her across the neighborhood, while she and the watch are next to me.

Verizon_Support

We are sorry to hear that your device is not working as needed. Using the GizmoWatch should be able to show updated information. To further clarify when did this first start for you? has the watch been updated recently or have any pending updates?

Same issue here. Stopped counting steps five days ago for no reason. Stuck on zero. Help!

Verizon_Support

I am sure you would like to get your steps in, jbrannon85. I would love to help. Have you restarted the watch? Are all other apps working on the phone? -Amber

We are having the same issue with the set counter and my son gets so upset with it. The software is up to date and the power off/on method hasn’t even been working for us. Very frustrated with the device!

Verizon_Support

We want to ensure you and your son have a properly working watch for him to stay connected with you, Kemp2010. How long has this been going on?

ZakC_VZW

We are having this problem too. Sometimes it works and sometimes it doesn’t.

Verizon_Support

Thanks for reaching out DW2922. Let's look further into this. What model do you have? When does it stop working? Is it a set time? Please tell us more.-Joe

We are having the same problem, the watch no longer tracks through the app. What do we need to do to get it working again.

thanks

gg

Verizon_Support

Hello, we are here to aid you in the best way possible with your GizmoWatch. When did the issue start? What recent changes have you made? Aside from the step counter, any other problems? ~Gilbert

I have the same issue! We JUST replaced the watch and it’s still a problem. This is SO frustrating! @vzw_customer_support
- please help!!

@vzw_customer_support we are having the same issue on a watch that isn't very old and it is one of my daughters favorite features. Can we fix it somehow or do we need to replace? In the future, would device insurance cover frequent malfunctions that it sounds like the product has?

@DEY9447
wrote:
We have had by daughter's Gizmo2 replaced three times now thinking this step counter issue was a hardware issue. Each new watch would work for some duration (a day, perhaps a week) and then stop. Sometimes it would just be stuck on 0 for the day and other times it might count some random number of steps and stop. To be sure, it is the watch that stops counting and not just the Gizmo app. The last replacement worked for three weeks before it stated having the problem. Appears that powering the watch off and back on seems to fix it for some random duration. Please advise!

Same problem here. It doesn’t work and the location is frozen unless manually refreshed.
Is there any solution?

Verizon_Support

Oh no that is no good at all Terra. We certainly want to make sure the device is able to be used like it should. If covered under the warranty, we can review the options on replacing provided that there is no damage to the watch. If so, that is when the insurance would be the best route for replacement.-Candice

I’m having this same problem. Anyone know what the process is to get a replacement?

Verizon_Support

hi gogo123456 and sorry to hear you are having troubles with the watch. We'll gladly do what we can to assist. How long has this been a concern? What happens after you perform a basic reset on the device?

-Arya

Same issue! Did you find a solution?

Verizon_Support

We know it's important to have a working device. We are here to help. Please send us a Private Note. *Rebecca

Lots of people with same issue but Verizon insists on handling on a case by base basic via private message. Why not share with everyone what some common things might be done to attempt to resolve.

Both of my kids watches stop counting their steps when their goal is met...usually. Very infrequently it will keep counting. But most of the time it will halt right on their goal number.

Actually, right now in the GizmoHub app on my phone I can see one of the watches is at exactly 5000 steps for the day (just like every other day for the past 7 days) but in the GizmoHub app on my wife's phone it shows the same watch at nearly 10,000 steps for today

Verizon_Support

We want to make sure this feature is working & accurately reporting. We've sent you a private note, please acknowledge once received, so additional information can be obtained, thank you.

-Joey

@vzw_customer_support
we have the same issue with one of the 2 watches we recently purchased.

Verizon_Support

Pajn, it's understandable that factory resetting is an unwanted path, but has that course of action been tried?

-David

I just purchased two Gizmo 2 watches for my kids and both are having the same issue. I did not opt for the damage protection so not sure if anything can be done.

I love the watch option over giving them phones but it hasn't been the best experience so far...

I upgraded (that's what its shown as online) an existing line with a phone to a gizmo watch and then added a new line for another gizmo watch. picked both up before heading away so kids had something new to mess with over the weekend. I had so much trouble with the watch on the existing line I spent the 4 hr ride on a chat with verizon. Ended up creating a new line that wasn't needed in error and in the end did not get that watch setup even though various people told me it was being worked on and should only take 24hrs. I went to my local verizon when we returned and spent 3 hrs in store while they called tech and still got no where. I was told I needed to go back to where the original watch was purchased so I did that the next day and it took about 2 hours for me to walk out with a watch that was working properly. In the end I lost the existing phone number and spent way more time trying to get this squared away than I should have.

Both kids finally had working watches but within a day they were complaining the steps were not working.

Verizon_Support

McSweeney, the Gizmo Watches are great to stay connected without a phone. The watches will have a 1 year warranty to cover issues related to defects when there is no damage to the devices. Spending hours working on the activation is not the type of experience that we want you to have, so we apologize for the time it took to get the devices working. The step counter is an important feature to have and is fun to monitor. We show there have been other concerns about the step counter not working. Our moderator between us and the watch manufacturer stated this issue was resolved with a recent software update. Please use the steps on the following web page https://www.verizon.com/support/verizon-gizmowatch-2-update/ to ensure the software is up to date and retest.

-David

I have two gizmos. Purchased in early march just less than one month ago. One stopped tracking steps, the other is fine. I shut them both off at night and turn on during the day. Please send advice on how to fix this issue.

Verizon_Support

Thank you for reaching out to us We are sorry to read that you are having trouble with your Gizmos and we want to help. Does the device have any damage? Is the step tracker the only thing that does not work? ~Roger

Thebpedometer on my son's gizmo watch has already stopped working. We've owned it for less than 24 hours.

Verizon_Support

Sean757575, it's crucial to ensure your son's Gizmo watch is working properly. Since you just purchased the watch, you do have the option to return/exchange the device for a brand-new one within the first 30-days of purchase.

-Shelly

The pedometer on my son’s Gizmo broke on Day 4 of use. Factory reset fixed it for 6 hours then it broke again. Junk.

Verizon_Support

This is very concerning to hear, we need to take a look into what's going on with his watch, please send us a Private Note.

*Gen

Child Item