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My Verizon App Wont Update or Uninstall

My Verizon app was malfunctioning - went to Play Store to Update, will not allow - says "something went wrong, try again later" --- for a month now. When I open the app, it says "Help us keep you safe. Update your My Verizon App to ensure it's aligned with our latest security standards" but when I click the "Update" button, it loads - and loads - and loads. It never updates, and never reaches another page.

Frustrated is a nice word. What's the fix? Don't want to spend hours on with tech support to ask me if I'm calling from the phone with the issue.

Comments

Verizon_Support

Hello, being on top of your service is vital, especially if you are having issues with your My Verizon app. Are you able to access the My Verizon app to manage your service or are you restricted by the notification? Are you connected to the cellular network or a Wi-Fi network when attempting the update? What recent changes have you made? Are you able to update other apps? Aside from the My Verizon app issue, any other problems?

acraftylady2

Try clearing the app cache for the google store and the verizon app.

Jenn2424

I have the same issue since December. I have a ticket out for it through Verizon and its still have not heard anything. I tried everything. I can update other apps

Verizon_Support

We'd like to know more about this issue. Are you able to just uninstall the previous and then reinstall the latest version of the app? - NicholasS_VZW

acraftylady2

How would one uninstall the Verizon app because when you hold on it you are not given an unistall option or at least I never have been.

jmamjm

Having the same problem as the earlier posting. His/Her problem was clearly explained. When clicking on the My Verizon Icon, it goes straight to a screen that says "Help us keep you safe. Update you My Verizon App to insure it is aligned with our latest security standards" and there is an "update" button on the bottom. When clicking the update button a new screen pops up with a graphic and a "try again" button. Can push try again over an over, same screen returns. Dead end!

Then, tying to go to the Play Store to an getting to the My Verizon App. An uninstall option is not offered to me, it again only shows an "update" button. Click the 'update' button, and get a "something went wrong, try again" notification that stay up for a few seconds then fades away. Dead end!

I tried to disable the App, then everything I then try just leads me to an "enable" button...then again to the same "update" button. Viscous circle, dead end!

I tried to "clear cache" and "clear data", it appears to switch to 0.0 mb on the screen, but then it does not stay there, it always reverts back to the cache an data values previously shown.

I tried "open/close" , "disable/enable" and "force stop/restart" all with the same results leading to the original problem "Help us keep you safe. Update you My Verizon App to insure it is aligned with our latest security standards" Viscous circle, dead end!

Restricted by notification, Yes. There was an automatic Verizon update yesterday. Connected to Wifi - yes. All other apps (74) updated today correctly with the "update all" button. No other problems I can see at the moment.

Please help!

Acarlson888

Has Verizon responded to you yet with a helpful answer? I can't seem to find the answer. I've Google searched and been on hold with Verizon with no resolution. I cannot manage my Verizon account on my phone because the app hasn't worked in weeks. I am in the same viscious cycle everyone else on this thread has mentioned with no solution. Extremely frustrating.

Verizon_Support

Acarlson888, we appreciate you bringing this issue to our attention. As a Mt Verizon app user, I know how important it is for you to be able to use that app and we want to help. Are you the account owner or an account manager? Do you have any issues when you access your My Verizon account on a PC?

-Jacob

Acarlson888

Hi Jacob. I am an account manager. My brother in law is the account holder. No one else on our plan has problems connecting on the MyVerizon app via their mobile. On PC, I am able to get in, yes. My only issue is on Android Samsung phone that I personally have (S20 Plus). It won't allow me to update. Again, this is the exact problem others on this forum have mentioned. I've tried clearing the cache on all my apps, updating all apps, ensuring I have latest software updates for the OS, and done probably 20 restarts, still nothing. The "Try Again" screen continues to populate.

Verizon_Support

I appreciate these details. Have you tried uninstalling the app, then restarting the phone, and reinstalling it?

-Vanessa

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