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Verizon black Friday scam

JH523

Here’s the deal. Get a $400 Prepaid Mastercard when you switch to Verizon on Unlimited.

Add iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS or iPhone XS Max to your cart with monthly device payments as a new smartphone line on any Unlimited plan.
After checkout, visit vzw.com/digitalrebatecenter. Enter promo code: BLACKFRIDAY and the other necessary information when prompted.
Receive your Prepaid Mastercard within 8 weeks.

Plus, get up to $400 off the latest iPhone with select trade-in.

Add iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max to your cart with monthly device payments on any Unlimited plan.
Get up to $400 (for new lines) or up to $300 (for upgrades) credited to your account over 24 months.

On 11/27/2020, black Friday, I walk into the store, the salesman show me a literature brochure saying $400 rebate with port in if purchasing a iphone on any unlimited line on my existing unlimited account. The salesman said it, the website said it, but I never recieved the any rebate. VZW rebate center was saying my old unlimited plan was not eligible. If it is not eligible, why would I purchased two iPhones 12, port in and add to existing account!!!! Verizon is completely scam or the salesman had no knowledge. If the salesman has knowledge, then salesman at the Verizon store scammed me for commissions!!!!! I been with Verizon over 5 years with 8 lines. I lost confidence and never trust Verizon again. Why, I spent over 6 hours in the store, over 8 hours over the numerous phone calls with 611 Verizon. Problems didn't resolved!!!! No rebate and black Friday scam and it is better off to buy phones at Costco or Apple store and things would be straight forward. On the Verizon shop website, you will never find the fine print. Scam, misrepresentation and misleading, shame on Verizon. I make a post because I still upset at least one a week for the last three months. I hate Verizon and I hate myself to purchased phones with Verizon on black Friday 2020. Why would I paid a full price on two iphones 12 on black Friday in the store, am I stupid?

Comments

Verizon_Support

We'd like to know more about this encounter and ensure you're still receiving the best Verizon experience. It's been quite some time since this promotion period, how many times did you contact Customer Support about this issue? - NicholasS_VZW

JH523

4 or more time with 611 and also called back from Verizon with 18009220204. The longest I talked with a representative over the phone was 3 hours and 9 minutes on one phone call

JH523

Salesman told me it wasn't his fault and I should get my $400 rebate. He told me to call 611 and get it straight up. I called 611 numerous times explained the problem, 611 transferred me to reward center, reward center said I'm not qualify, transfer me back to 611, 611 then transferred me to the supervisor. After everyone understood my story, the supervisor said she has no control to override the computer. The supervisor told me to go back to store and talked to the store manager and I did. The store manager at the store got my story and she would investigated and then called me back. Two days later, she called and she said she completely agreed and understood my situations. However, she is the GM of another store, she will have the original store GM called me back. Original store GM never called me. A week later, I went back to the store, I found the original GM. He told me he has nothing to do with the promotions or his employees' action, just keep telling me to call 611. I'm bouncing forth and back to be stupid enough paying a full price purchasing two iphones 12 Max!!!! It is a scam!!!

Doggo

Sleazy store reps are always trying to pawn off their mistakes to a CSR who had nothing to do with the transaction. They should take more personal responsibility. Tell them no, you will not wait on hold half an hour for their mistakes. They will fix it or their supervisor will. If not, their district manager better do something about it. I dispise Verizon store reps for their lack of responsibility.

Verizon_Support

We want to ensure you're still receiving the best service. It's pretty unusual for any sort of supervisor in our Customer Support team to direct you to a store for a solution. Please, Private Message us anytime for live agent support. - NicholasS_VZW

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