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Can't send File Use Wi-Fi to send or receive files larger than 10 MB

When I send a photo to one of the other Note 20 Ultra's on my plan I get this message:

When you try to send a screen capture or another photo that is well below the max limit size it can send, a circle comes up showing the progress of the send but it will never finish and it errors out.

The iPhone 12 and the other 2 Note 20 Ultra's work just fine. My wife has this same issue when sending to 2 of the Note 20's on our plan but one of them works like normal as well as the iPhone.

Anyone else we start a text message with, add a photo, the photo is automatically made a smaller size and will send it. Another strange thing is this only happens to me once and a while, only to the one phone. My wife has it happen to 2 of the other phones only on our plan with her previous phone and with this new phone.

We have compared all of our messaging settings, they are all the stock settings, we have reset the messaging app, restarted, cleared the cache at pre-boot, updated all apps, we don't use facebook or any other type of messaging.

Comments

Verizon_Support

We understand the importance of receiving and sending files. Thank you for all the steps you completed proactively. To better assist you, please tell us a little more. When did the issue start? Were you able to send them before? Are other devices having issues while connected to the same Wi-Fi source?

bg36

I have the same issue, just started today and I have had the phone for months. Is there a setting to auto shrink picture to 10mb?

Verizon_Support

We know how important it is to stay connected. What is the make and model of your device?

EllisandraC_VZW

bg36

Samsung S21 Ultra

mirski57

Same issue here, 3 phones, all on the same family plan.

S21 is having the issue.

S21 --> Note10+ = success

S21 --> S21 Ultra = failure

Note10+ --> S21 Ultra = success

Verizon_Support

Thank you for reaching out to us. Getting the help you need and deserve us a must. Please meet us in a Private Note for assistance. We will stand by.

JCE72

I have the same problem but only with sending to another phone on my plan. It started recently but I can't recall when exactly. I do think it was after an update release a month or 2 ago

Verizon_Support

What's the make/model of your device?

Manda521

Same issue but only with phones on my plan. Both phones are Samsung S21. I can send to other people but if I try to send it to my fiancee it gives me that message and it won't send.

Verizon_Support

Hello and thanks for the details, Manda521. We want to make sure that you can send files without any error messages. First, what text message platform are you currently using? The one that came with the device, Verizon Messages, or a 3rd party text app?

mchiaravalloti

I have the same issue between two S21 phones on the same plan using the built-in messaging app that came with the phones. We do not have a problem sending to a S7 also on the same plan.

Verizon_Support

mchiaravalloti,

Being able to keep connected is crucial. We want to make sure you can send everything you need. What happens when you try to send those? Do you get any error message?

AndrewT_VZW

dodgeneonparts

I have this issue as well. From an S21 to an S21 Ultra. Any update?

LcStrick

I started having this problem when I switched from Galaxy 9plus to Galaxy s21. I am currently not connected to wifi, and have unlimited data plans so the transfer of the image should not be hindered by size. It seems that MMS is not working, and there is no option I can find in settings to verify this is turned on. If this a feature of the Verizon plan, you guys have messed up me over with updating my device and made some change to data limits in the background. If this is a device issue then I will return it to you.

Verizon_Support

Thank you so much for the details. We want to make sure that you are able to use yoru phone any way you like. Does the issue only happen while connected to Wi-Fi? What application do you use and do you get an error message? ~Roger

Jsbridges

I have this issue as well. I am using a Samsung galaxy s21

Verizon_Support

We see how this can be inconvenient. Let's work together and make sure you are able to send files. When did you start having trouble? Is this specifically images or what type of files? ~Gina

Jsbridges

I think I fixed this issue. When you go to send a picture message there is a menu at the bottom. The middle option let's you set the default option for when you send a picture message. If you set this back to "Original", it seems to resolve the issue. Hope this helps.

Verizon_Support

That's great news to hear, Jsbridges and thank you for sharing it with our community members. You've done quite a job of troubleshooting. Thank you.

Please keep our team updated. We're always here to help anytime.-Robert C.

Orion-

This is absolutely rediculous when customers pay for an UNLIMITED Data plan. You can't be serious to believe that 10MB is your restriction. I've had nothing but issues since the date my wife and I switched to your service, and this takes the cake. After several months of fighting with your customer service reps to get our initial purchase set up correctly on YOUR advertised plan, we now find out that our UNLIMITED plan won't go over 10MB for a video? Are you Kidding me?!

This is the primary reason ever single person who comes to you leaves. Your customer service is atrocious, you limit UNLIMITED data plans on 10MB which in the larger picture is squat, and you cost more than your competitors. As far as I am concerned, my wife and my plan are done with your service and incompetence.

Oldest towers in the networks, yes, worst customer service and schemes that trick buyers into paying a fortune, very much a reality. Forget Verizon, you all would be better taking your business elsewhere where you aren't ripped off by "want to be" technicians that know nothing about the field they work in.

10MB requiring a wifi when customers pay for UNLIMITED data. You have some nerve Verizon.

Orion-

Lisa,

It doesn't matter what type of files or size. They are using an UNLIMITED plan, the app doesn't matter. What does matter is they are limited to 10MB on an UNLIMITED data plan, of which they should not have a 10MB restriction.

Internal apps that came with the phone, or any other 3rd party app doesn't make a difference. They all still communicate across Verizon's network and are limited by... You guessed it, VERIZON.

Your customers are speaking to you telling you to REMOVE the 10MB limit, as like me, WE AREN'T GETTING WHAT WE PAID FOR!!!!

This isn't tough to figure out. FIX IT

Thamensa

I am having the same issue with my s21 ultra. We had no issues with our notes 9 and now we cant send a 6 second video without wifi and the reps when you call them have no clue, make me regret getting these new phones and sticking with Verizon after 20 years as a customer.

Esd

Has anyone gotten help with this issue? I've been told my plan was out of date now it's my phone that's out of date.

Verizon_Support

Esd, we are here for your support. Please review this link https://www.verizon.com/support/knowledge-base-14641/

-Sylvia

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