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Outgoing messages over WiFi

CDJOHNS5

Hello. I have a Samsung Galaxy S10. I use the Verizon Messages app for texting. My understanding is it is supposed to work over WiFi as well. Sometimes I am at a vacation home in the mountains where we do not have cell coverage. While on WiFi I can receive incoming texts (though sometimes delayed), but outgoing texts fail to send. Does anyone have any suggestions on how to correct? Additionally, WiFi calling does not always seem to work. If I put the phone in airplane mode and attempt to dial it will tell me I need to turn off airplane mode even though I am connected over WiFi. If I leave turn off airplane mode and attempt to call, sometimes the call will connect via WiFi and sometimes it will not connect at all. I have found the only reliable solution is to forward my calls to a Google Voice number when I have limited cell coverage, place the phone in airplane mode, and connect to WiFi.

Comments

Verizon_Support

@CDJOHNS5,

It's great to know that you're using Message+, but it looks like there's some miscommunication on how exactly it works when it comes to Wi-Fi. Texts and picture messages are still sent and received through a mobile connection. The Wi-Fi factor happens when you are using a tablet or iPad with Message+, as you can sync your texts between multiple devices. You're also able to send and receive texts via computer: https://www.verizon.com/support/knowledge-base-94861/ .

As for Wi-Fi Calling, that does rely on the available speed and bandwidth of your internet. When there is no cellular coverage, or the device has airplane mode enabled with Wi-Fi turned on, then your device would use Wi-Fi Calling. Are you sure that your phone is actively connected to Wi-Fi when you start to make a call? I ask because while the phone would be connected, if it timed out from no activity then that would make the phone ask you to turn off that mode so it can restore the connection.

acraftylady2

What happens when you try from the stock samsung app that came on the phone? Never used message+ but on my Samsung phone I am able to send text over wifi with the stock Samsung app that came on the phone no problem.

CDJOHNS5

I haven't used the stock application. I assume you mean "Messages". While using it are you in airplane mode or on WiFi with the phone unable to find service? Thanks.

CDJOHNS5

Hello. Is there a reason messages will be received over Wi-Fi without cell service but will fail to send? I was assuming Message+ worked like iMessage on Apple devices where it could be used over Wi-Fi without cell service. Regarding Wi-Fi calling, I am sure the phone is actively connected to Wi-Fi. I have a 200/200 plan through my ISP, so speed also shouldn't be an issue. Google Voice Wi-Fi calling works fine.

acraftylady2

If I am in airplane mode connected to wifi Samsung messages send and receive fine for me. I don't like message+ so don't use it. I would test another messaging app to see what happens.

CDJOHNS5

@vzw_customer_support
One other question related to this. I have the application installed so I can text over my tablet. When I do though, the messages do not update on my phone. I can only see the other person's texts I've received but not the ones I sent out on my tablet. Is there a way to get these to link so I will see the full conversation? Thanks.

acraftylady2

I don't sync with my tablet so have no clue about any of that.

Verizon_Support

You mentioned in a message that you want to use the Verizon Message+ app with WiFi only and without an active cellular service line. I would like to clarify that the Verizon Message+ App requires an activate Verizon Wireless cellular account to work. Does this information clarify your concerns?

AntonioC_VZW

Verizon_Support

We want to make sure that your concerns are addressed today. What concerns do you have at this time?

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