For a while now, I cannot long press on an icon to move it or delete the app, etc. Long press on a blank area of the screen does nothing as well. Working on a Note 8. Restarting does nothing, have tried various screen setting, etc. Any ideas?
We know how frustrating this can be, phbern. We can certainly look into this further and look at the options to get this resolved. Have there been any recent changes to the device (New apps, software updates, etc.)? Is there any physical or water damage to this device?
GersonG_VZW
Hi,
No, there has been no damage. I first discovered the problem when I tried to delete an old app.
Your efforts are appreciated, phbern. I certainly want this to work for you. Next, let's reset the device settings. Performing these steps resets all system settings (e.g. ringtones, sound settings, display settings, etc.) back to their default values. Rest assured that personal data, such as downloaded apps and media (pictures, videos, music), aren't affected. Follow the steps listed in http://spr.ly/6602y8Pcj and keep me posted.
TracyB_VZW
Sorry but that did not work.
