I have the same issue I was promised $450 per line when you brought your own line. I did this back at the end of March early April. I was told it would take two billing cycles for me to get the money. It has been two billing cycles. I was also told that I would only be charged $20 per line for activation. I was charged $40 per line at five lines that is a lot. I had to be on hold forever but that was handled, I asked them about the rebate and they said the same thing it will be 2 billing cycles. It's now two billing cycles and I called on June 10th and spoke with someone and they said I needed to submit a form, well nobody told me that, because if I had to submit a form I would have done it since that is the only reason I switched over. She submitted a form then said I would get the money in 7 business days. I called today and they told me it was too late. I did a chat and the supervisor was very rude said it was my fault I didn't submit the form on time, then I was asking her what were the next steps because I was not going to let this go and she stopped responding. I called and I am still on the call, it's been 1 1/2 hours so far. Spoke with Savana and she was speaking with her manager Mark, she was able to offer me $250 per line, but if I wanted to jump through hoops and wait until Wednesday, or two business days or two business weeks I could get the $450. She had no idea when I could get the rebate. I send a text to the original person that helped me at 617-562-5551 and that offered me the deal and she said two billing cycles, then she said the offer is not expired and is still going on in fact it's now $650 to switch. I want what was promised of me to switch over. Savana also asked for my credit card or debit card and she said they could put the money there. I had no idea what she was talking about, then she said they could mail me a check, but you know that could take a "while" . If customer service could call me or reply to this complaint I would appreciate it. I need a resolution to this by the end of next week or I will go to the BBB and social media and the press. Obviously, I am not the first one to complain and now you are offering $650 to move, ha good luck with anyone getting that money. Or is it a real scam you offer $450 then tell the person that they had to fill something out it's too late, but we can give you $250, saving Verizon $200 per line. I would have never expected this from Verizon.
