I first got a Blackberry back in January after I got my taxes back. I was so excited to finally be able to get the tour. It was fantastic for a month, and then the software crashed. I was so upset. But I took it to the Verizon Store and they apologized and said that this is very rare and they would replace my phone right away! They were very nice and reassured me that this would not happen again. So, I spent the next day with my refurbished Blackberry Tour trying to get all of my settings back in order. And, once again, everything was fine for about a month or so. Then last Friday, my software crashed again!! So, I took it to a different store because I was at work this time. The staff at this store was very rude and seemed quite annoyed that I was there wasting their time. Finally, after the guy came back from the back after 15 minutes with my phone, he pulled someone else aside and asked, "have you ever seen this? I don't know what this is." And the other guy said, "oh yeah, her software crashed. It's dead. Get her a new one." So, again I am having to get ANOTHER phone. But this time, they had to order one because they didn't have any in stock. 4 days without a phone! So I asked this man how much it would cost me to get a different phone since obviously the BB Tour was not reliable. He said anywhere up to $300! I said, "But why? I pay for insurance on my phone. Can't I just pay a fee for that and get another phone since it isn't my fault that this is happening?" And then he said, "well since it's a software issue, not a phone issue, the insurance doesn't cover it." I was so mad that I just said whatever. Order the phone and I left. Is that true about the insurance? And has this been happening to other people with their BB Tours? I'm so sick of having to redo my entire phone. I want to switch to Android but I don't want to pay that much!! Help?
