I have been a Verizon user for 20 years. We have 4 lines on our plan. I was solicited to trade in my old Samsung phone and my son's Iphone. In my chat, I asked the question 3 times, are you going to give me the promised trade in value of $700 for the promotion. I was assured yes, of course. After numerous calls to get the trade in return box, I finally was able to send it my used phone. To my surprise, the return site said the phone received was not the phone expected. Numerous calls and holds times and endless transfers to people, they finally were able to credit me the "correct phone". Now I am having to do the same dog and pony show for my son's phone that they are not giving me the correct credit for. Then to make sense of the bills with all the added fees, and credits I feel like I need a forensic accountant. I'm at the point where I think Verizon is running some kind of scam trying to say you didn't do your part and send in the correct phone and getting away with no credit. Try to get a supervisor to help you is impossible also. I think they just put you on hold and hope you go away. I will never use the trade in scam again and will purchase my phones through an outside vendor.
