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Verizon Message+ Multiple different views of same messages

Jhenn

Verizon Message+ Multiple Different views of same messages

I expect that when I look at Verizon Message+ on any of my devices I will see the same messages and contacts.

I have Verizon Message+ on

Desktop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
Laptop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
Phone Galaxy S21 5G – Android Version 11 – Verizon Message+ 8.0.6
Online Verizon texting/message

I can get four different views. I cannot figure out if any have a superset of all messages.

On my phone I see messages from HomeDepot (Code 65624), I see it on my laptop, but not on my Desktop and online.

On my phone, there is a message from Bank but it does not on another device

The contacts on my Phone and Laptop appear to be in sync.

The contacts online have a more complete set

The contacts on my desktop are very few.

I added Verizon cloud on my phone, laptop, and desktop to backup contacts. The cloud appears to be what the online version is using.

When I look at connected devices on my desktop, the laptop I see four (as listed above) the phone and online-only show the desktop and the laptop.

I disconnected and reconnected my devices on:

Desktop – Sept 9, 2021
Laptop – Aug 31, 2021
Phone July 29, 2021
WEB today at 3:48 PM

Why is this not working!

Comments

Verizon_Support

Jhenn, we are here for you to help in any way we can! So we can help, please send us a Private Note. *Jose

Jhenn

Jose,

I do not see where/how to send a private post.

Ann154

Messages from short codes especially banks are restricted to the phone for security reasons per the Messages+ FAQs.

Ann154

@vzw_customer_support
wrote:
Jhenn, we are here for you to help in any way we can! So we can help, please send us a Private Note. *Jose

As the OP asked, it would be helpful if you explained how to send a private message within the community and exactly who to send it to.

Even better would be for you to initiate the private message by sending one to the OP.

Jhenn

Thank you Ann154.

I found a little icon on the upper right corner that is for messages.

I sent a message to vzw_customer_support.

I think this is intended to be the way to send a private message.

Verizon_Support

No worries, Jhenn. We can still investigate this issue you're experiencing. Was there ever a time that all 4 devices displayed the same and correct information for Message +?*Stanley

Jhenn

Prior to me upgrading to VerizonMessage 3.0.0 they were much better, but still off.

Before I could manually update the contacts on my desktop to be the same as the phone.

There have always been messages that do not get across.

It has gotten a lot worse since the update. I am missing text older than a week old on my desktop.

On my desktop, if have:

I have Verizon cloud installed and connected
Disconnected the app
Rebooted
Reconnected

Still not working

Bifurcating the issues:

1) Message not showing up

Missing current texts
Missing older texts
No way to force a refresh of texts

2) Contacts not in sync

How do I tell where the app is pulling contacts from?
How do I get the contacts in sync across platforms?

BTW I did send a private message and I have not had a response

Ventuckyspaz

Download and use Google Messages it's a far better program than Verizon Messenger +. Verizon is switching to Google Messages early next year anyways. You can also download Google Voice and make calls and messages through wifi or lte and you're able to read all your messages on their website and on the app on your phone.

Jhenn

It has been four months since I first posted this.

I have gone to private messages multiple times, posted on Twitter multiple times, and a "ticket" has been created.

No improvements, no progress, no updates.

Horrible customer service !!! @vzw_customer_support

jav6

@Jhenn
wrote:
It has been four months since I first posted this.
I have gone to private messages multiple times, posted on Twitter multiple times, and a "ticket" has been created.
No improvements, no progress, no updates.
Horrible customer service !!! @vzw_customer_support

Customer Service probably has to wait for Application Developers

(to provide updates),

who have to wait for management

(to approve/assign resources/development),

who have to assess customer needs/desires/complaints and cost benefits...

Verizon_Support

It is upsetting enough to have an issue such as you outlined in this thread, Jhenn. It becomes worse when things have not improved in four months' time. We can see you have gotten some good advice from Ann154 and from us regarding the short codes not syncing across devices, and that, after all your work of rebooting and reloading Messages+, you have gotten it to a point where the phone and laptop sync "satisfactorily." Just after you sent this request for an update, Jav6 pointed out where things stand at this point. Our systems show that the issue is in process much as Jav6 outlines. We understand it is upsetting, and sincerely appreciate your patience. -George

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