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Message+ App for WIndows: No contacts showing up

Greetings,

I installed the newest version (v3.0.0) of the Message+ for Windows desktop and it seemed to install correctly. I have a few bugs that need some help sorting out.

1) No contact names. Just phone numbers. There is no link to the contacts. But strangely there is one person whose name shows up. The rest of the senders show just phone numbers.

2) The sync does not occur. There are no new text messages showing up. I can send without a problem but nothing shows up. I need to reboot my computer to get new messages updated.

I send a note to Verizon. They responded after several days and simply asked I I was still having issues. I said yes. No more response. In the meantime I sent another message to them and have also reported the bug within the Message+ Desktop App.

Anybody have any ideas?

I would welcome a Verizon support response as well.

Thank you.

Comments

Verizon_Support

Thank you for providing such detailed information and for completing the troubleshooting steps. As a valued customer, your concerns are our concerns too and we'd be more than glad to assist you here. Are you experiencing issues with other apps with your device? Have there been any recent changes with your Device? (e.g., new apps downloaded, recent SIM Card change, etc.) Thanks!-Robert C.

jav6

@vzw_customer_support
wrote:
Thank you for providing such detailed information and for completing the troubleshooting steps. As a valued customer, your concerns are our concerns too and we'd be more than glad to assist you here. Are you experiencing issues with other apps with your device? Have there been any recent changes with your Device? (e.g., new apps downloaded, recent SIM Card change, etc.) Thanks!-Robert C.

If you look at the reviews on the Microsoft Store for the Win10 M+ v3.0.0 app you'll find that ALL users are seeing these and other issues. It looks like the VZM Team released this app prematurely on 8/21/2021 without sufficient testing and have not provided updates nor explanations.

We don't have Sim cards in our Windows 10 PC's (normally?).

letti001

I do not think I explained the issue well enough for the Verizon rep to understand.

It is not a SIM card. It is software design.

Funny how v1 worked but v3 does not.

There is a button for 'Correct Answer" but they should also have a button for "Incorrect Answer"

Verizon_Support

Letti001, we apologize for the confusion in our response. As clearly this came about with the latest desktop version of Message +, allow me to ask, which Windows software version are you currently using? -LorenB_VZW

joe2by2

I'm having the same issue and I'm using Windows 10, same as I did 3 weeks ago when i was using VZM Desktop M+ version 1.0.0 and it was working correctly. v3.0 the Sender Name function is no longer working. In contrast the Sender Name function is still working on my Phone indicating its a VZM Desktop M+ issue. For what it is worth

gkursar

I am having the same exact problem with contacts not showing up. Have you gotten a solution from Verizon support yet?

billshk

Here is how I solved this issue that plagued me for quite a while as well.

I am on a Win 11 pc (should be the same for Win10)

First thing is to make sure you are backing up your contacts to Verizon Cloud. You do not have to pay for this as just backing up contacts is free (at least on my plan it is). I am not going to go into how to check if you are backing up your contacts, that can be found by googling it.

If you are sure you are backing up your contacts then:

Quit the Message+ app on your pc. You can do that by right clicking on it in the system tray and selecting 'quit'.

Now open up Settings->apps->Apps & features

In the app list search box type 'Message+'

When you see the app listed, click on the 3 vertical dots at the right side of the app line and select 'Advanced options'.

Scroll down to the 'Reset' section and click the 'Repair' button.

After it repairs, just open the Message+ app again and you should have your contacts again.

This is what worked for me.

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