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Verizon Cloud

I just got Verizon Cloud and after I backed up my videos and photos I noticed a discrepancy in the numbers. On my iPhone it says I have 1,094 in my recents album and when I checked the Verizon Cloud it only had 754. I have synced multiple times with no change. Does anyone know what the discrepancy could be???

Comments

Verizon_Support

It is important to back up your information from the device to the Verizon Cloud correctly. Allow us to gather a few more details to be on the same page. Are you able to see if the missing information is from a specific file format, for example Live Photos? ~Vic

Jeepster514

Live photos got saved to Verizon Cloud

Verizon_Support

Thank you for the clarification. Looking at the content you have saved in the Verizon Cloud and the information on the phone, are you able to tell if content from a specific date is missing or if it is a file type that is not backing up? ~Vic

Jeepster514

I can’t really tell…all the files on my iPhone album are an IMG.

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