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Samsung S21 Ultra 5G

Is anyone else having issues traveling around and losing data connectivity? I have troubleshot several times to no avail. when Verizon refreshed the signal to my phone on their end that worked for a time. but only the same day. once I went in and out of dead zones it goes right back to the original problem. I do have plenty of data. so I believe it is just my phone. Either just this one or the whole line?

Any help is appreciated.

I have done all the resets, safe mode, network reset....etc!

Comments

alrandall67

I am having the same problem with my S21+. I was told its because I live in a non 5G area. My calls keep dropping, I cant send MMS, the internet barely connects. I'm not getting calls. It's frustrating to say the least. If I knew I was going to have these issues I would have kept my S9. I essentially have a $1000 paper weight.

Verizon_Support

ChuckyM, we want to help make sure the service is working the way it should and it's no fun when the signal is giving you trouble. How long ago did you start having issues like this? Also, does this happen indoors, outdoors, or both?

-Alex

Verizon_Support

Hello, alrandall67. We're very sorry to hear about the calling, text messaging, and data issues you've been experiencing with your new device. We certainly are happy to go through some steps to make sure that the service on your device is working at its best for you. So that we can see this from your eyes, can you please describe what happens when you attempt to make a call? What happens when you attempt to send a text message? -Bret

alrandall67

When I go to make a call two different things happen. I either get a no network found message. Or I pull up a contact and hit the phone button it doesn't even dial it just goes right back to the contact.

Text messages just have a little circle next to them until I get the notification that it couldn't be sent.

This is random and doesn't matter where I am at.

MMS do not send at all regardless. I have to use FB messenger to send any MMS.

Verizon_Support

That is not good at all. I am sure you would like to use your phone and make calls. I do want to investigate this for you so we can get this fixed. I have sent you a private message. -Amber

alrandall67

Have you gotten any answers? I keep getting jerked around

melecho68

I am having the same problem with my S21. Got it in August, then Verizon gave me a new SIM card in the middle of September, and once the issue persisted, they sent a replacement phone. I've had the new phone for less than 48 hours and already having the same problem. I would have also stayed with my S9 had I known. Any ideas? Is there a way to fix this?

alrandall67

I was on the phone with a fabulous tech for almost 2 hours. Unfortunately we were unable to resolve the problems. But she at least is still working on it. I'll keep you updated!

Verizon_Support

Melecho68, thank you so much for reaching out to us today. We want you to stay connected to the cellular network. Do you notice that this would happen in one specific location? Or can it happen anywhere? Is the device up to date with the latest software? -Kevin

alrandall67

You guys all have an opinion and no one has an answer. I was unable to use my phone for 2 hours today. The problem is wide spread and its definitely a Verizon problem.

Verizon_Support

What ZIPCode were you experiencing this issue in?*Estevan

melecho68

The issue isn't location specific. I can be in an area where the phone shows only 1 bar of 4GLTE or in an area with full bars. The data doesn't work in either and I have a screenshot to show it as well. I've seen these issues in the 21771, 21774, 21703 zip codes, but I really don't think it's about the location.

And occasionally, the WiFi calling or texting feature doesn't work either. I use my phone for work and have limited service inside of buildings, so WiFi is imperative. The WiFi issue continues across different WiFi networks (home vs. work), so it seems like a phone issue.

alrandall67

It's definitely a Verizon problem. They sent me a replacement phone and it still doesn't work. My neighbor has the same phone on the AT&T network and her phone is fine. My husbands S10 works perfectly. There is something in Verizons software that is making these phones have network issues.

I'm disabled and simply cannot have a phone that works when it wants to.

Verizon_Support

We know it's important to have a working device. We are here to help. Please send us a Private Message. *Rebecca

dmisselhorn

I just got pushed an update to my phone, I wasn't having this problem until 5G was turned on in my area and I took a software update to my phone. My phone literally worked perfectly until these 2 things happened.

alrandall67

These phones are simply defective in some way. There is absolutely no way people from all over the country can be having the exact same problems.

Verizon_Support

Dmisselhorn, updates are put our in hopes of providing better service and improving phone features. I am sorry to hear that this is not what you seem to be experiencing. About how far from this location do you need to be before you have a steady connection? When going to the Settings, Connections, Mobile Network, is data roaming on or off? -LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

alrandall67,

I know how important it is for you to have a working phone, and I'd like to help. Can you share details about the issue you are having with your specific device? We are here to support you, and we want to make sure you can fully enjoy all the features of your device.

-Michelle

slknight

I also have similar problem. My S21 Ultra does not get 5G connection where as my wife phone S21 gets the 5G connection in same house , same place. So 5G connection is available but I don't get on S21 Ultra . I have this phone for close to 6 months now. I am using the new SIM card which I received with Phone.

Verizon_Support

slknight, I have the S21 Ultra myself and I love all the features. I would be just as concerned and frustrated if it was not connecting correctly to the 5G network. I am here to help and we will deep dive into this issue and get you a resolution. Can you please respond to this Private Note when you are ready and then we can provide a link to verify your account and have you enter our Secure Channel? -Santo

Verizon_Support

slknight, I would be just as frustrated if I was unable to get connected to our 5G network, especially since it is connecting to other devices and is available. We will look into this deeper. Can you please respond to the Private Note that I have sent you and we can then look into your device and account issues? -Santo

jsantos9594

I have been having the same problem now for the last six months at least never had signal issues with Verizon before but now are too many times to lose signal or have no network connection. It happens anywhere but mainly around MCO Orlando International Airport. I don't know for sure if it is the NEW 5G or the device S21 5 G Ultra, but customer service and tech support are unacceptable. I got another year before I can change provider. Verizon will keep losing good and loyal customers.

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