Since starting my plan, a little over a month ago, my phone has yet to connect to 5g. The only network access I have is 4g yet I pay for 5g. What could be the issue?
Good day, Tbartee. As a consumer, I want you to enjoy the benefits of your 5G device and the 5G network. Tell me more about your phone. What is your phone model?
Did you activate it with a 5G SIM card or did you activate it by inserting the SIM card from a previous phone? -Antonio
We bought brand new phones from Verizon with 5G and the service is terrible. We're about to get our phones back. 5G seems to be a joke. We have both Android and IPhones. Wish somebody could help us before we change carriers.
We always want you to have excellent service. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa
