Not able to login to Verizon Smart Family

Hollywood33

I recently got my son his first cell phone (around 1 month ago). I have tried several times to login to the VSF app on my phone with no success. I continue to get the error "The My Verizon ID, phone number or password you entered is incorrect." I have tried changing my password and that doesn't work. I am able to login to My Verizon without issue.

I have verified my account, I am listed as the parent account for his phone. I have spent hours on the phone and chat with Verizon customer support and no-one has been able to resolve this issue. So now I have had a phone for my son for over a month that he isn't able to use to call anyone with!

Can anyone help me with this?

Verizon_Support

Congrats on gettin gyour soine his first Smartphone!

It saddens us to view the feedback you've shared here. I'd be disappointed too if I were experiencing problems logging in to Verizon Smart Family. We've noted your reference regarding the error message you're receiving, as well as having spent hours on the phone and with our Chat Team to help get this matter resolved.

We never stop working to assist our customers with resolving their concerns. Noting the amount of time you've spent with our representatives, may I ask if a trouble ticket was filed to help dig deeper into this matter?-Robert C.