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Note 20 ultra

Destiney1 · 2021-11-26T00:13:34+00:00

* Does anyone know when replacement phones for the note 20 ultra comes off back order? I've been trying to get insurance to replace mine for a month now and they won't because it's on backorder

Destiney1

Does anyone know when replacement phones for the note 20 ultra comes off back order? I've been trying to get insurance to replace mine for a month now and they won't because it's on backorder

Comments

ATPOffice

I went into the Verizon store last Sunday and had the replacement by Tuesday mid-day. Was unaware of a backlog.

I'm now wondering if any backlog could be due to Verizon (and perhaps all carriers) defaulting to hitting up insurance instead of making a warranty repair.

Verizon_Support

We definitely want you to get your replacement device as quickly as possible. Let's make sure we're on the same page. Are you in need of an insurance replacement? If so, please reach out to Asurion, as they handle all insurance claims. Please let us know if you need any additional assistance. -Jordan

Destiney1

Yes I'm in need of a replacement, and I have went through asurion. They are the ones telling me that the phone is on back order

Verizon_Support

What is the issue you are experiencing with the phone? We may be able to assist if it is not physical damage, or water damage.*Gert

Destiney1

Unfortunately the phone was dropped and the screen is blacked out, it can't be used at all.

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