I'm having a $%^& of a time with Verizon - I've been trying to upgrade my son's line with an old Galaxy S6 to a new S10+. I paid Verizon 400.00 for.a 'Great' refurb s10+ - they sent it - it was missing the sim card tray - so I had to send it back. I'm still waiting on a refund.
I've since bought a new S10+ unlocked off eBay and received a new SIM card from Verizon (ID on phone and SIM Order match exactly) - and shipped all that over to my son for activation and setup. He has tried to activate it - and as expected - It failed.
The new phone works just fine with his old Sim card - can he simply just use that sim and forget about the new sim - or should he go to a Verizon store and hope the service there would be better than we have received on line which has been the worse service imaginable.
Thanks for any help.
