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HD Calling??

The latest update turned back on HD calling. Since I have weak signal, it constantly drops calls. There is no longer an option to turn it off on the S20. I have tried to turn it off through the website but when I click unenroll, the website gives an error message. Customer support chat has been basically useless. HELP!!! My phone will not work.

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Verizon_Support

Good morning, CTGalloway21, We want your device to work as intended. I understand that you are unable to disable HD Calling. Please try to turn off Advanced Calling as per this link (https://www.verizon.com/support/knowledge-base-229454/) and keep us posted. -Antonio

CTGalloway21

Advanced Calling no longer shows up under Connections.

CTGalloway21

is VZW support even checking back in to these posts?

CTGalloway21

@vzw_customer_support
any updates?

CTGalloway21

If it doesn't get turned off, I will have no choice but to switch providers. Why won't Verizon help me?!?!?!?!?!

Verizon_Support

CTGalloway21 I do see that we responded to your post. Did you see the reply? -Tionna

Verizon_Support

We would like to take a closer look at this matter. Please send us a Private Note at your earliest convenience to better assist. ~Vic

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