Poor customer service when it comes to replacing your S21 Ultra first of all Verizon always wants you to file a claim with Asurion and then they wanted to sell me the Asurion Home Device Plan. When all I need was for someone to troubleshoot my phone because the SCREEN WENT BLACK for no reason and authorize a replacement phone.
1- Spent over an hour with the protocol of transferring from here to there and troubleshooting process.
2- Finally the guy authorize the replacement and said I should get it the same day or the next day. The PROBLEM was he could not find a replacement S21 Ultra.
3- So tech got to transfer me to another department to get them according to him to get them to authorize a phone of the same or higher value as my replacement.
4- Another 30 minutes had passed... a lady came over the phone and stated the earliest I can get a replacement S21 Ultra was a week from now. I told her I need a replacement ASAP due to the need for my job. I ask her about replacing it for an equal or higher value available to get a replacement and she denied being able to do so unless I pay for the upgrade. I told her all I want is a replacement phone ASAP not a new phone. She will not transfer me to a supervisor or manager either. Bad business I will finish my contract and change my service provider. VERIZON is not what it used to be anymore.
5- I was forced to lose money from work due to Verizon not having a replacement phone and now i have to wait a week for the replacement to arrive.
