I joined Verizon in August 2021. I chose Verizon because I thought it would be better for my area than AT&T. I talked my family and friends--a total of 4 other lines--into coming over to Verizon with me from AT&T.
- I got a new phone with Verizon.
- The other 4 lines did not. They brought their own devices.
- These other 4 lines were therefore promised $350 egift cards.
- I requested these cards after figuring out for myself that they needed to be requested. I corresponded with Customer Service via chat who informed me that this was the process. (Note: this was not communicated when I joined--I had been under the impression Verizon would take care of it.) Nonetheless, on or around Sept. 3, 2021, I requested the rebates for the 4 lines that were promised them. I followed all the instructions (which were scant). The representative said I'd see them within 8 weeks.
- I did not hear anything. I got no confirmation email about the request. Nothing.
- I called on December 13, 2021 to follow up, having waited over the 8 week window for the gift cards to come. I was told I was supposed to apply for the rebates within 60 days of joining Verizon (which I had). There was no record of the applications.
- I was told the situation would be escalated and I would see the gift cards sent to me by FEBRUARY 13, 2022.
- It is February 11, 2022. I am 2 days early, but I called Verizon today to follow up. This matter concernes four $350 rebates outstanding--that's $1400. Today, Customer Service transferred me to Rebates. Rebates then transferred me back to Customer Service. No one answered. Instead, I scheduled a call back from Customer Service that was supposed to come 20 minutes ago. No one has called back.
I am extremely frustrated. These events certainly make it seem that Verizon is purposefully endeavoring to avoid honoring their commitment their BYOD350 promotion of August 2021. I am advocating on behalf of 4 Verizon users that just want their gift cards.. I am the account holder and I don't know where else to go to actually get help. I expect that Verizon can and will make us whole.
Please advise, Verizon.
