I ordered a phone on February 14th and had the order cancelled. I was told that they would place a new order for the phone immediately but they upgraded the incorrect line and then stopped responding to me. I tried to re-order myself but it said that I had an order processing and would not allow me to order a new phone. Now it has been almost two weeks and the promotion I originally had locked in is over and customer service will not honor the promotion even though I was assured numerous times just to wait for the cancellation to process and then they would honor it. Now I am not only stuck without a device but I am losing over $500 in credit. Has this happened to anyone else or is there a number I can call where someone will actually help me and not just hang up or transfer the line when they can't figure it out?
