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S22 won't download MMS messages

My galaxy S22 won't download MMS messages or send them. I do have a solid mobile data connection as I can quickly load from various social media apps, and view the internet. I have tried this with Wifi on and off. I have reset the phone, reset network settings, cleared the message cache, tried switching to a different default messaging app, toggled auto download on and off. Nothing has worked. In the past, there have always been occaisional MMS messages, both incoming and outgoing, that would get lost in space when interacting with an Iphone user, but this is different. My phone knows the messages are there, it just will not download them.

Comments

Verizon_Support

Making sure that you receive & are able to send pictures is a big part of staying connected with family and friends. I am concerned to read that you have had some trouble & would love to help. To best assist, I would like to ask a few questions. When did you first notice an issue? Where are you located (city, state)? What happens when you try to send an MMS?

-Gina

ram1300

The problem is new today (about 3.5 hours). I am located in Park City, Utah. MMS fails to send as well.

PHY93

I have the same problem. Started today. I have a Pixel 6. Can send pictures to other android users but no MMS to iphone. I too am in Utah.

Verizon_Support

Thanks for reaching out. We'll send you a private note that you can reply to to proceed to account support.

- Henry

anderson6075

My Galaxy s20 Ultra 5G started doing this today as well. No MMS picture messages or group chat messages going through. Nothing changed, no recent updates (last updated late April). I've done everything - network reset, soft restart, clear caches, tried verizon messages app instead, nothing... in Idaho

Verizon_Support

We can certainly understand your concern with your messages. Please send us a Private Note so that we may assist.

*Jesse

ferrisc9

My S22+ is not downloading or sending messages as well

idinsanity

I am having the same issue since I got my S22. I can't receive any MMS messages. I can't do group texts. I can't send any MMS messages. This is beyond frustrating. I would have kept my old phone if I knew this would happen.

Verizon_Support

Hello, idinsanity. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

Verizon_Support

Hello, idinsanity. Please reply to this Private Note to get started.

*Cassie

onewhoflew

Are you using the Google Messages app for messaging? If so, disable the chat feature.

nickpaq

I am in a great area signal wise. Can get calls, text, data, send MMS, but... I can not download MMS. My messages come in and fail to download. I have toggled auto-download, chat, and used different apps. Native samsung, google, and a third party.

I wasted the entire day today being told by Samsung and Verizon it is each others fault. Then I went to the store and the corporate store rep told me it is definitely verizon if I can send MMS and everything else. Such a pain. Strongly considering leaving the company.

Long story short, I can take my phone anywhere else and it works. Verizon likes to point the blame and not fix anything on their end. I got hung up on twice and then chat support suddenly "disconnected" while assisting me with my issue when I was told they had the answer finally.

Verizon support is a joke. We can use it the way it is or take our business where they will actually provide solutions and customer support instead of pointing fingers and avoiding responsibility.

SaltyS21U_User

Hello nickpaq, I am sorry you are having the issues you are having. I will agree 100% Verizon Customer Service is a complete JOKE, if you can even call it that. I hope you get your issues resolved and if you do choose to leave and/or find better Customer Service with another wireless provider, please do share with me. I am looking as well.

Go luck,

Salty

Verizon_Support

This is never what we want to hear, we want to be sure your phone is working perfectly. We sent you a Private Message so that we can turn this around.

-Rosie

MarTor

I started having the same problem a couple weeks ago, and only on Verizon, not on Wi-Fi, and only MMS images. If I just send a text it will go through fine, but if I send it with an image attached, it will spin forever and never send. Last week my home ISP was down, and I was completely unable to work from home using my Verizon data, I spent the week sitting in a nearby parking lot with better cell service. Now starting a couple days ago I'm also having trouble making a phone call. It just disconnects after dialing. This is a new problem, but it's gone on long enough I may need to switch back to AT&T.

Verizon_Support

Keeping our customers connected is important to us, and your loyalty is greatly appreciated. Please tell me more about the situation? Share details. We will investigate for you. -Evelyn

Scottyq42

I am having the same issue ever since getting my S22 ultra, never had this issue with my note 9

Verizon_Support

Hello, Scottyq42. Thank you so much for bringing this matter up to the Social Media Team. I'm sending you a Private Note to continue with the assistance on that topic.

>Mel

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