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Emails not arriving to @vtext.com

JasGot

Beginning this morning. I can no longer send notes from e-mail to @VTEXT
.com

host vrz-sms.mx.a.cloudfilter.net [34.200.143.151]
SMTP error from remote mail server after MAIL FROM:<[email address removed per the Verizon Terms of Service]> SIZE=2908:
550 5.1.0 <[email address removed per the Verizon Terms of Service]> sender rejected AUP#BL

Any advice? or is this a temporary problem at Verizon?

Comments

Verizon_Support

Thank you for bringing this to our attention. We understand the importance of using this type of service and we'll be happy to help. What type of email are you using? Are you still able to view messages through Vtext.com?~Christian

MrPos

I am using Gmail. I have certain emails pushed to my phone using vtext.com. I am getting a message that these messages are blocked. Resonse from the remote server is "sender rejected AUP#BL".

drea4

I am experiencing the same issue.

drea4

@vzw_customer_support
I am experiencing the same issue.

When I send an email to [email address removed per the Verizon Terms of Service] from my personal primary email address, [email address removed per the Verizon Terms of Service], it goes through. But when I send from my other email address, [email address removed per the Verizon Terms of Service], it does not go through and I receive the message below:

The response from the remote server was:
550 5.1.0 <...........[email address removed per the Verizon Terms of Service]> sender rejected AUP#BL

Why? And how can I get this corrected. This is the method I communicate to the team

Verizon_Support

Thank you for those details, MrPos! We will be sending you a Private Note shortly to continue this conversation, and troubleshoot this issue with you.*Bryan

MrPos

Your message was cut off. This is what I received.

"Hey there! Thanks for taking your time to reach out today! Don't worry, I am here to help, and make sure you have no issues using VText. After further review, I did find out that Messages from Gmail/G suites to Verizon consumer domains may be throttled or blocked due to high volumes of malicious messages originating from Gmail email addresses using Google's " ...

Verizon_Support

I'm sorry to hear you're experiencing an issue with vtexts to email. I appreciate the info, drea4. We will be sending you a private note within this platform. Please respond at your earliest convenience.

-Ryan

northernma

I am having the exact same issue

It seems to come and go (just search the forums for proof)

I am guessing that verizon is applying anti-spam technology on anything sent to vtext.com but it is inadvertently filtering out more than it should.

Who can I contact to get this resolved?

northernma

Verizon support - can we get an update on the issues with vtext.com?

thanks

Verizon_Support

As a valued customer, your concerns are our concerns too. We're sorry to hear that emails are not arriving @VTEXT.com. Let's work to investigate this matter.

Noting that you're no longe able to send notes from email, how long has this been happening? Have you previously contacted our Technical Support Team about this matter? We want to avoid having you repeat troubleshooting steps that you may have already completed.

-Robert C.

northernma

It occurs off and on and has been happening for about 6 months

I have not previously contacted the technical support team, primarily since it seems to eventually resolve itself (only to fail again at a later time)

brook44

Also have this issue. To vtext.com & vzwpix.com

JasGot

I have not received any communication from you. Please provide instructions to resolve this.

Verizon_Support

Hi, JasGot! Thanks for reaching out to us. Please send a Private Note for further assistance.

*Alexis

pkats

I have been having the same issue with emails not making it to @VTEXT.com. Is there a solution to this. It worked great for years and has gotten worse over the last year or two. Now it doesn't work at all for the last month.

Verizon_Support

pkats,

I'm sorry this hasn't been working as of late. I know how important it is for you to get all of your messages. How are these messages being sent? Do you know what email provider they are being sent from?

-Andrew

harmsway14

I am also having this issue. Can I get some help?

Verizon_Support

harmsway14, I am here to help. I want to make sure we have all the details so we can get this resolved quickly. Can you please provide me with all the details of your issue? Please include any error messages, and what is seen when you are attempting to use vtext?

-Santo

themanwiththeplan

They want you to buy their texting solution when emails are coming from a business. They are throttling the messages on purpose so you will switch to the paid service. Not sure why they don't just come out and tell you. But this was the result of my ticket / correspondence with them.

BaptistJax

We are a large Healthcare organization and stopped receiving these messages as well for a critical application our Plant Facilities team uses. Our Procurement team have spoken to Verizon on the phone 6 times with no results even though our 3rd party vendor provided the below information clearly stating they are being rejected.

Did your team talk with any technical specialists? Our team clearly shows in our logs this entry which I had sent over previously – your team needs to show this to Verizon, this is from our SMTP server logs. This entry shows the Verizon server blocking us (sender rejected). I underlined and boldfaced the IP that rejected us.

12/19/22 13:37:26 SMTP-OU B85D6F5FBC094221B477929A89B44E80.MAI 1132 35.167.120.54 DATE . 250 2.0.0 [email address removed per the Verizon Terms of Service] sender rejected 762 51 TMS Pager - WO #15337

35.167.120.54 is also listed specifically in the links to Verizon support where users have reported but not found satisfaction yet. This IP appears to be related to VText.

@Anonymous
support is there someone that can help or do we need to switch to T-Mobile?

Verizon_Support

VText is recommended for consumer use. We do have business options available. Please send us a Private Note.

*Carla

Tef98

Take 2:

I am not a commercial entity.

Any word why this no longer works? It was working literally for years and now it is not. The errors I'm getting are from Verizon's end.

Thank you.

pjharren01

We started having this problem today. We are a gated community and send text messages to residents when their guests arrive at the gate. We send about 100 emails to Verizon customers each day. This has been quite reliable for several years until about 10:30 this morning. The Outlook mail server reports one of two different messages for each failure. About 700 - 800 of our residents are Verizon customers and the complaints are mounting.

Error #1:

Delivery has failed to these recipients or groups:

[email address removed per the Verizon Terms of Service]
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: DM6PR17MB4232.namprd17.prod.outlook.com
Receiving server: DM6PR17MB4232.namprd17.prod.outlook.com

[email address removed per the Verizon Terms of Service]
5/18/2023 3:36:10 PM - Server at DM6PR17MB4232.namprd17.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(421 vrz-ibgw-5002a.ext.cloudfilter.net cmsmtp 40.107.95.74 server temporarily unavailable AUP#CNCT)'
5/18/2023 3:26:09 PM - Server at vtext.com (34.200.143.151) returned '450 4.4.317 Cannot connect to remote server [Message=421 vrz-ibgw-5002a.ext.cloudfilter.net cmsmtp 40.107.95.74 server temporarily unavailable AUP#CNCT] [LastAttemptedServerName=vtext.com] [LastAttemptedIP=34.200.143.151:25] [SmtpSecurity=-2;-2] [DM3NAM02FT003.eop-nam02.prod.protection.outlook.com 2023-05-18T15:26:10.334Z 08DB5729020A9511](421 vrz-ibgw-5002a.ext.cloudfilter.net cmsmtp 40.107.95.74 server temporarily unavailable AUP#CNCT)'

Original message headers:

Received: from CH3PR17MB6241.namprd17.prod.outlook.com (2603:10b6:610:143::13)
 by DM6PR17MB4232.namprd17.prod.outlook.com (2603:10b6:5:2b5::11) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6411.19; Thu, 18 May
 2023 09:01:11 +0000
Received: from SA0PR17MB4457.namprd17.prod.outlook.com (2603:10b6:806:da::17)
 by CH3PR17MB6241.namprd17.prod.outlook.com (2603:10b6:610:143::13) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6387.33; Thu, 18 May
 2023 03:35:34 +0000
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
 b=jfy3n37OId4Ko+8vj4zjHlB8yUJ1BDdAcwDCn4MtjM2bifELRRw/3tF5z5HvTq5PHDprNMh2UBU3dmMjCGJzgKoCsOjj0vXP98PUyg3PuZJs2gAC9Pbvkio+3a4E19bscGHPD8kra7fnUgnNj1kFAcg9M4bDoYk1IJFyE/9jaFCOMteMWktSTGLiXZKFYWaNvpGTwmszr1o02kw1sg0OnU5rUqVZojCd7l3/+wO4qxkCuP6n3AptLclQ0FLA05bRszZVIzwZLt8M3yDQjw2dnfk3U0U4cggbNFKEtWMTC1vOjxIkLnPI3RlNXmKcbjwhrUHHKQEpQRma/+WN+U/YEg==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
 s=arcselector9901;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1;
 bh=wVJsA2WEbIb1qogytpwxzzGfAsFPpZbibGKK9/Pjq30=;
 b=f6px5DBVlN25mNVXu06IsUcy4q0RiDrdH76YSsZF/5MA8r+DRsun5qp1g/mPYytwQFB2l2O0nRCmVUgrA/mtGwAEZ8DnY9d8fSgBDWEbfndhaH2j1EbuIIvRMAzaieSnOXQeqIextpuGBSVa3nyLO7pc7BHSQ11RWGEt6Z9rx+MIhS+OuDP3rEKXrgvyhthRWVFtgKqBadCnnwyOGQDdTsUiK64005QI2jTaoscWXwhp89KHzL63McyN3SvoAMtrAAyBW3CS8neB1S18wsmPK80pAmKlC05jLRUtoUlTR53rHBRQOH6TCIRz9eEN1JShWzp8F1croY8ag88zv1fL5A==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass
 smtp.mailfrom=bentwaterpoa.com; dmarc=pass action=none
 header.from=bentwaterpoa.com; dkim=pass header.d=bentwaterpoa.com; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=BWpoa.onmicrosoft.com;
 s=selector2-BWpoa-onmicrosoft-com;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=wVJsA2WEbIb1qogytpwxzzGfAsFPpZbibGKK9/Pjq30=;
 b=hquTFU1RoC+ZrHenwch8MPKIllDfcXLEkgiG3jTGtqiaFaOmtL3rrNdocAsWQDkV2xN6/RGXx5uDQJhzuDlkEqviSh1MOLTqD9zD0ZlhItp/8ecS1gACa7KQB78YOT6M5ZE+xYbPl0IknxOw+LrLoobfXyJTghR6r2KWVbiBrck=
Authentication-Results: dkim=none (message not signed)
 header.d=none;dmarc=none action=none header.from=bentwaterpoa.com;
Received: from MW4PR17MB4732.namprd17.prod.outlook.com (2603:10b6:303:109::14)
 by SA0PR17MB4457.namprd17.prod.outlook.com (2603:10b6:806:da::17) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6387.33; Wed, 17 May
 2023 15:32:12 +0000
Received: from MW4PR17MB4732.namprd17.prod.outlook.com
 ([fe80::e89b:bb63:99f8:39a]) by MW4PR17MB4732.namprd17.prod.outlook.com
 ([fe80::e89b:bb63:99f8:39a%5]) with mapi id 15.20.6387.032; Wed, 17 May 2023
 15:32:12 +0000 

Error #2:

vrz-ibgw-6004a.ext.cloudfilter.net rejected your message to the following email addresses:

[email address removed per the Verizon Terms of Service]
Your message was rejected by the recipient email server. Please check the recipient's email address and try resending your message, or contact the recipient directly. For more tips to help resolve this issue, see DSN code 5.1.0 in Exchange Online - Office 365. If the problem continues, contact your email admin.

vrz-ibgw-6004a.ext.cloudfilter.net gave this error:
<[email address removed per the Verizon Terms of Service]> sender rejected AUP#CDRBL

Diagnostic information for administrators:

Generating server: SJ0PR17MB4893.namprd17.prod.outlook.com
Total retry attempts: 1

[email address removed per the Verizon Terms of Service]
vrz-ibgw-6004a.ext.cloudfilter.net
Remote server returned '550 5.1.0 <[email address removed per the Verizon Terms of Service]> sender rejected AUP#CDRBL'

Original message headers:

Received: from BLAPR17MB4129.namprd17.prod.outlook.com (2603:10b6:208:272::24)
 by SJ0PR17MB4893.namprd17.prod.outlook.com (2603:10b6:a03:3bc::13) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6411.21; Fri, 19 May
 2023 01:07:47 +0000
Received: from CH2PR17MB3767.namprd17.prod.outlook.com (2603:10b6:610:89::23)
 by BLAPR17MB4129.namprd17.prod.outlook.com (2603:10b6:208:272::24) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6411.19; Thu, 18 May
 2023 16:09:28 +0000
Received: from PH7PR17MB7025.namprd17.prod.outlook.com (2603:10b6:510:235::17)
 by CH2PR17MB3767.namprd17.prod.outlook.com (2603:10b6:610:89::23) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6411.19; Thu, 18 May
 2023 04:03:46 +0000
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
 b=V75VD5ZVkSoRrTu82M88lhtGbUtJapPnu6tDkfoJgUSQhENU8yxoUOwXn1v6KXbfKyvTrrKWI1RefhttmrQIRqO7r6SVrCkTanqhK0iJL6ezDEudnJQaaoCbI1dBtnZd7ndKsH7r2I/2xSOp9/IlfW7ZSz2koUZSLMZAWhASEcPpfDO2Gey0sfpeQKN8EVbmcSGjji+ahm43vl2fxET3mONzEkBOMES2LuXeSYcChXKakcxp164Es/lOXMgkByIS3XsjN8y2NkBuqQMvH9uAtsqXLJFdmbW6BHxG2npMjwMsSqPJwwbwc5sWKuAoWEWVMZ0VDjQAQfCVCWpBwyVmFQ==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
 s=arcselector9901;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1;
 bh=8Xo2FdLbfiHDr1Ew0ZzhhZ2brA6G1yJpZMvOgiVw6us=;
 b=ka2BBV5BhnO9L9lwWw/XtNhb5OD6py+FbZ37CJ27oSWvrj/PF2y1ELYybN9MVt4nyN3bCK/zhQY8gH+ZuBKvnc2dbC/aiYoydBY4Yw6nU2cNPN/s94Qyw6ASKH5wCYRYB3FfLk8oJIEU/QjH+Fw6YvKKys0p4HSbTYCLftX7TlH6CJcP1OWCmOTFIv7kfz+UA72Pk/pMGKT7xebplyqYMh9krq2Fnx8jwBNkeQanS2mbrP/nixlhTV1Y93+Q1fqT87FVmyUeUKD5BBZglv2+UiYRxhbi2O9C+zkSjfQf32lwnNyDF7gWLfTgSSSgTEz631Fkgj31LQvVUCMMegWXAg==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass
 smtp.mailfrom=bentwaterpoa.com; dmarc=pass action=none
 header.from=bentwaterpoa.com; dkim=pass header.d=bentwaterpoa.com; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=BWpoa.onmicrosoft.com;
 s=selector2-BWpoa-onmicrosoft-com;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=8Xo2FdLbfiHDr1Ew0ZzhhZ2brA6G1yJpZMvOgiVw6us=;
 b=VgLyIUzUVDB/Y9fefH4RLVV2jX+pQDMwE0ICMFYO+xaczKRvXctUxgxSsSgEqSE9n42kyKddQkGJZIaCYe0tSCirXSVHeC84mRyvlxIZW/8y1WAgykxpYXmtvNLNoTxLx6vPrAETRwPyHXdzPjEcgrJynB0W1NPvgUaERoR1jh8=
Authentication-Results: dkim=none (message not signed)
 header.d=none;dmarc=none action=none header.from=bentwaterpoa.com;
Received: from MW4PR17MB4732.namprd17.prod.outlook.com (2603:10b6:303:109::14)
 by PH7PR17MB7025.namprd17.prod.outlook.com (2603:10b6:510:235::17) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6363.33; Wed, 17 May
 2023 16:02:42 +0000
Received: from MW4PR17MB4732.namprd17.prod.outlook.com
 ([fe80::e89b:bb63:99f8:39a]) by MW4PR17MB4732.namprd17.prod.outlook.com
 ([fe80::e89b:bb63:99f8:39a%5]) with mapi id 15.20.6387.032; Wed, 17 May 2023
 16:02:42 +0000

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