S10 Will not update

david501

I have S10 which i just realized has received no Andriod nor security updates since March, 2020. Samsung support says to contact Verizon, Verizon says it is a Samsung problem but I can fix it by trading it in for a new phone. It seems to me that i should be able to install an update manually. Where do I find information on this?

Verizon_Support

Thank you for reaching out. We want to make sure that you get the assistance that you need with your device. If you check in the Settings, what is the Sofware Version you are running? If you check for a new system update what happens? ~Roger