We have managed to pull pictures a few at a time from the mobile Cloud app. But the desktop app, and the website version of Cloud are completely useless. They don't work, freeze up, won't display content, and even the FEEDBACK button gives a network error! What gives?? I tried contacting Verizon and raising a ticket. When they called me back, I asked for another 15 minutes, as I was in the middle of something. THEY NEVER CALLED BACK. I truly wish I had leaned on ANYTHING but Verizon Cloud to backup all of my important family pictures all these years.
Even better - I was instructed to download the most current version of the Cloud app on my desktop. I did that, and the problem is now worse, because the app won't let me past the page that insists I upgrade the storage account from 600GB (Free), to a PAID subscription of $14.99/month. Absolutely fresh out of luck in getting to MY PICTURES unless I pay them $15 more per month. All that I want to do is pull down my 68,000 pictures to a hard drive. That's it. Yes, I have 68,000 pictures in the Cloud.
And who oversees this? Who cares? NO ONE.
