I wound up having to be out of the country for a year and when I approached Verizon to see what I could do, an agent advised me to suspend my service for 90 days, and then after those days were complete I should suspend again. He assured me I could suspend the service multiple times until I returned to the USA. The 90 days have completed, but when I tried to suspend again, I was informed that, while they could see the conversation I spoke of, and confirmed that the previous agent DID in fact tell me that it was possible, I was still denied a suspension. It turns out the previous agent was wrong, but used that wrong information to keep my account. Doesn't Verizon have some liability here?
#Verizonwireless #liedto
