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Messaging plus app with Verizon has serious issues

Seawitch_SC

Galaxy 22 ultra. Sending pictures even in the portrait mode go sideways. Also when replying to text with talk to text it always stops working after the first word and sometimes the second. Always. I’ve tried different troubleshooting to find the root of the problem and it’s messaging +. I have since removed the Verizon message plus app and Using the Samsung messaging app. (Verizon) at one time contacted me but they eventually never got back to me to do further troubleshooting. I see this is an ongoing issue for maybe two years. Come on people! Let’s get this resolved

Comments

Verizon_Support

Seawitch_SC, we want to ensure you can use the Verizon Messages+ app without issue. For issues with the app, please open up the Menu in the app and choose Get Help>Report a Bug and then provide the issue being experienced. You can also submit a screenshot or screen recording to show the issue to our Messages+ app team.

-Genesis

SaltyS21U_User

Hey Genesis,

Why don't you remotely log on instead of jacking up his photos anymore to get you screenshots and video of what is going on? Just asking... Oh, that's right you can not this is just chat...

hdavidgould

So are you saying that you just deleted Verizon's worthless Message+ app and used a different one and it is not having any issues?

hdavidgould

That literally never works. You guys never respond, and I still have the exact same issue. When you try to get help you are forced through a ton of automation that never, and I mean never, gets you to a live person to help.

SaltyS21U_User

HELLO HDAVIDGOULD,

Is the question you have directed towards me? If so, yes. I use Google Messages and have no issues. If not directed towards me, well good luck with any of the Verizon Apps, I feel they are nothing but pure junk and not able to keep up with the software and/or hardware the manufactures of the devices are putting out.

Salty, and yes I am!!

Verizon_Support

Please share a screenshot with us of what happens when you follow the steps we gave you.

~Baldo

unknown

Seawitch_SC,

If you want a clear picture of how little Verizon cares and how inept Verizon is at keeping their Message+ app functioning, check out the Message+ page on the Apple app store. 1.4 rating out of 5, and endless reviews complaining about bugs.

Seawitch_SC

I have done that several times. Meaning more than a dozen. I’ve done my own troubleshooting and it’s down to it’s the app working with Samsung 22 ultra

Seawitch_SC

They give the correct responses and then they drop the ball.

Verizon_Support

We certainly want you to enjoy using the Verizon Message + app. Noting that your reference about the troubleshooting steps you've completed, we'd be more than glad to continue working with you.

Apps, like mobile devices, receive updates. Have you checked to make sure that you have the most updated Verizon Message + app version? Please share your version with our team.

-Robert C.

unknown

"Robert C." from Verizon,

What would be the number of the current version of Message + which would be used on a Galaxy 22?

Seawitch_SC

I have the Samsung Galaxy s21 ultra and having a similar issue. When people send me pictures, more than one at a time they will come in thumbnails size and they are blurry. If they send them one at a time they are fine. Verizon is making major overhaul to the messaging at pretty much making it text only and it's time to be looking elsewhere for a messaging app. Had used the Samsung app in the past and I'm assuming that the reason I have not been using it lately is that it was full of bugs. I'll find out if they have fixed issues that caused me to go back to the Verizon messaging Plus app.

VZ_jenn

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you.

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