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MMS Video splitting into JPG and QCP files

I recently switched from Sprint to Verizon I have a Galaxy S21 ultra and I'm having the same issue. Videos through texts that I received come in as 2 separate attachments, one a still image the other one in audio file. Everything is up today and I have VLC downloaded.

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vkuchtyak

I have the same issue. I've tried every app installed on the phone and I still get the .jpg photo and .qcp sound file.

I have the Samsung galaxy S22+. I previously had the S10, and it had no issues.

Verizon_Support

Sorry to hear about this issue, vkuchtyak. Is this happening regardless of sender? For example, if you send a video message to yourself, are you still seeing this?

- Henry

vkuchtyak

I am able to receive video from another Samsung S22+ phone with no issues. It looks like iphone users are an issue.

Verizon_Support

Ok. Thanks for confirming that for us. Have you used an iPhone at any point in the past with this number?

- Henry

Verizon_Support

We are here to help with any concerns you have about the MMS service. Allow us to gather a few more details to be on the same page. Does this issue happen with all MMS you receive? Which messaging app are you using?

~Vic

clevey4

I am having the same problem even now. From some people it always does this. From my wife's iPhone sometimes it is MMS and others it is a qcp + jpg. Have we figured this out?

Verizon_Support

We are here to help with messaging issues. To better assist please tell us, what is the messaging up you are using? What model is your device and is the software up to date?

~Maria

clevey4

Hi Maria, and thanks.
I am using a Samsung Galaxy 20+. All UI updated automatically. I am using Messages version 14.5.20.10 which says it is the latest version.

clevey4

It is the default messaging app that came with the phone.

Verizon_Support

Hello! Thank you for the information. We'd like to take a closer look. I'll be sending you a Private Message, please reply to it, so we can get started.

~Maria

Verizon_Support

We appreciate the details. What is the make and model of your device? When did you notice this started happening?

~Freddy

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