Many of us have noticed that orders are being filled by some criteria other than when the order was placed. Why is this?
I'm getting really upset about this whole back order with the X. I'm confused on why some are getting and some are not getting.
A manager said that priority is first given to stores so that they can re-supply and then to people who paid full retail or close to full retail for their phones, and then it depends on how many phones are available at a given warehouse within a given region. It stinks but does make sense.
I wouldn't mind so much but I bought online and was charged immediately not when it ships. I used a debit card so I am dinged almost $200 for 2 weeks plusand still no phone.
So you are saying that the ones who went to the store for the X and ordered it will get it before the online orders? I ordered mine through the store and paid full amount.
What I was told is that it doesn't matter whether you bought it online or at a store. What I mean is that the stores themselves order phones to replace ones that they sold in store. Those are the ones that get priority, not the people who order them in store. Sorry if that was unclear.
Verizon really dropped the ball on this one. Waiting nearly 3 weeks for a phone to arrive is unacceptable. Reading other message boards it appears that customers in certain areas of the country are getting their phones much faster than others. In particular those in the northeast seem to get priority. I hope I'm wrong but it doesn't erase the fact that mine is taking almost 3 weeks. Get your act together Verizon!!
Not to add fuel to the fire here, but there may be an issue with that order if it has been 3 weeks...with no FedEx email.
I ordered mine on Aug. 12th. Received my FedEx email notification on Aug. 19th. It'll be at my doorstep this coming Monday. Ordinarily, I'd yell at you to be patient, because it's backordered, but something seems out of place if I have my tracking number already, and you've waited 3 weeks with no word whatsoever. Perhaps an error was made in the system ?
~AF (Droid X shipped......the world is safe once more)
Did you order yours online? I ordered mine in store but I called to confirm the shipment. They told me that I'd get a call or an email when FedEx picks up the phone, then I should recieve an email with the tracking number.
Order phone 8/14
Processed 8/15
Estimated shipping date 8/30
*crossing fingers that I get the email saying its being shipped* My cell now works when it wants too. So I'd like to get my X soon!
Let me get this straight.....
VZW stores get stock to sell to new customers while those of us who have already paid for our phones have to wait?
WTF is that???
I have converted 4 people to VZW so far this year... I am seriously hoping they don't have to deal with VZW "customer service" or I will never hear the end of it.
Yeah I don't understand why VZW stores have to stock up before sending the customers who bought and paid for theirs. I think the ones who ordered and paid should get theirs first, before restocking the store. I'm not satisfied with the way VZW is working things about the X.
That's exactly Verizon's strategy here. Stock the stores as fast as they can. Their priority is new customers that are waiting to activate their phones so they can collect on their contracts. At the bottom of the list are customers like me. I've been with Verizon for years now. Pay close $160 per month for services. I called to upgrade my phone because my BlackBerry started crapping out on me. Well I'm still paying $160 a month for this half-functioning BlackBerry, plus I just bought this new X, and they know I'm not going anywhere unless I pay the termination fee. So they can afford to have me wait 3+ weeks for a new phone. Worse case scenario for Verizon is that I finally get **bleep** off at seeing all the new customers who ordered their phone after I did receive theirs first and decide to jump ship and go to AT&T. Of course if I do that then I have to pay out the a$$ to terminate my contract. So what does being a loyal, high-paying Verizon customer buy you? Try a 3 week wait time for an upgrade to a working phone. I swear this time last month I was one of the most pro-Verizon people you would ever talk to. That's changed and it's now my goal to spread the word to others in hopes they don't make the same mistake I did. So for all of you new customers out there that got your Droid X right away, congrats... but just remember this post in 3-4 years when you're looking to get the latest/greatest new phone from Verizon. Maybe I'll be a returning customer at that point and get to break in front of you!
But other than that, it's just a phone and there are more important things in life... Lesson learned I guess.
I ordered mine online, because of the instant rebate. No mailing to do. The phone's price, online, is $579.00, but because I'm authorized for an upgrade, and have a 2-yr contract, the phone is only $199 after the instant $100 online rebate.
It very much looks as though most people are seeing their FedEx email notifications about a week or so after placing their order. If you placed your order on the 14th, it's very likely you'll get your tracking number email around the 21st.
Cheers !
~AF
I ordered mine on the 8/18 and all the order stats says is "Your order has been processed and will be shipped based on inventory availability and shipping method. You will receive shipment notification and tracking details via email." Im hoping that seeing as the 31st is not that far away that I will get mine shortly after that time.. Verizon has good service but sometimes they are backwards on how they do things lol.. But all we can do is hope for the best and suffer till we get our new phones.....
Hiya JThomas101,
When I placed my order on Aug. 12th, I saw the exact same thing on Verizon's order status page. Until FedEx actually picks up the phone and generates a tracking number, all you will ever see is the "Your order has been processed and will be shipped based on inventory availability".
The only glimmer of hope you can actually rely on is.....waiting for that FedEx email to arrive. Once that email comes to your Inbox, the Verizon order status page is updated shortly after. Now, when I check my order status, it says that my phone is now scheduled for delivery, and gives a FedEx order number and tracking number. Having placed my order on the 12th....with an estimated shipping date of 8/30.....I'm getting my phone after only 11 days after placing the order.
Here's hoping that everyone else still waiting...has the same luck.
Ordered Friday 8/6/2010 ~2:00 PM was told by the customer service rep @ Verizon customer service that it would ship on Monday 8/9/2010 at the latest. When it didn’t show I called & was informed of the stock situation, much to my surprise!
I called CS & asked why some are receiving their phones even though earlier orders go un-filled. The "supervisor" I spoke with indicated that those who claimed to have received their phones must be lying because Verizon would never ship out of turn....
It is now 8-20-2010 6:36 AM and no answers or phone.
I asked the same question of Verizon today when I called back to check status. "Why are some people receving their phones faster than others?" The answer "Anyone who says they already received a Droid X but placed their order after the 9th is lying.. Actually they probably just received an HTC Inredible!" HAAHAHAHAHAHAAHAHA!!!! {word filter avoidance} That's hilarious! I needed that laugh this morning. Sad thing is, she was being serious! So for all you guys that placed an order after the 9th and already received your phone, better examine it closely. You may actually have an Incredible and not even know it
JThomas101 wrote: I ordered mine on the 8/18 and all the order stats says is "Your order has been processed and will be shipped based on inventory availability and shipping method. You will receive shipment notification and tracking details via email." Im hoping that seeing as the 31st is not that far away that I will get mine shortly after that time.. Verizon has good service but sometimes they are backwards on how they do things lol.. But all we can do is hope for the best and suffer till we get our new phones.....
before I ordered mine on 8/18.. I was on the phone with a rep and had her double check the ship date... and she confirmed that orders placed on 8/16, 8/17 and 8/18.. would ship on the 31st... so fingers crossed...
I got an emai today that mine shipped. I will get it th 24th. I went for 2nd say online as it said it was free. I am happy. 2 weeks from the day I ordered it.
Update: It is now 8-20-2010 4:55 PM Called CS and was told the phone shipped today 2nd day due to arrive Tue 4 days from now. Assuming all goes well thats 18 days from date of order. Note: I did NOT recieve a tracking # by email.
Orders are filled on a first in, first out basis.
There is no special treatment given to a store order versus an Internet order versus an order placed over the phone. Anyone who says otherwise is completely full of it.
Those dates are "will ship no later than" dates. Your order will be more than likely shipped way before then.
Is this Verizon or Motorola's fault? Not really. You can ramp up production for a device release only to be left with a warehouse full of unsold devices. Or you can try to predict demand and meet it. Demand exceeds expectations. Hey, great problem to have. But It's a catch 22 and people need to learn patience. Aside from this recent outflowing of self entitlement on the Internet, the last time I saw mini-meltdowns like this was my 2 year old daughter wanting a Blues Clues Handy Dandy Notebook.
I ordered my Droid X on the morning it was released. And I got it the next day. Be patient. There are plenty of things that happen in this world that you have to wait for. If you want it fast and your way, I suggest looking up your local Burger King or my ex-wife.
SO BASICALLY THE AVERAGE WAIT IS ABOUT 2 WEEKS HUH? I SAY VERIZON SHOULD AT LEAST BE HONEST AND GIVE CUSTOMERS THAT INFORMATION THEN MAYBE THEY WONT GET BOGGED DOWN WITH CALLS AND VERY IRATE CUSTOMERS. BCUZ IM ONE OFTHEM NOW NEVER HAVE I WAITED TO RECEIVE AN EMAIL LIKE IM WAITING NOW.
SteelerFan wrote: I got an emai today that mine shipped. I will get it th 24th. I went for 2nd say online as it said it was free. I am happy. 2 weeks from the day I ordered it.
two weeks from the ordering date seems to be the going rate for delivery dates.... enjoy your X!
I agree with the "pro-patience" crowd. I once ordered some items from UnderGear (I shop there quite a bit) and the only thing I received was the receipt. After waiting for a week, I got no shipping conformation email and decided to email them. Whaddayaknow the package arrives the next day before they could even respond to me.
Sure it's not a phone I ordered, but the situation is the same. Just because you haven't seen an email doesn't mean they just magically forgot about you. These phones are going like hotcakes and everytime I check the phone out I see the date being pushed back by a day. Like another poster said, it's better to make the machines on a per-order basis than to make a ton and then have them sitting there.
I'm sure Motorola thought their phone would be popular but not as popular as it really is. If no where in the country has any phones (and this is a huge country), then it's safe to say that they are trying their best to manufacture the phones as fast as they can and in good working order to make sure you guys get your machines.
I'd be glad that they are taking their time to make them properly (and heck, you may even get lucky and get it with Froyo already installed) than to wait three or more weeks, force them to rush production, get a messed up phone, have to return it, and then wait another three weeks plus.
Patience is a virtue and y'all need to learn it asap. Sides, it's just a phone---try waiting on a liver transplant.
NYsMissingStar wrote: ordered: 8/18/10 @ 9:05pmconfirmed: 8/18/10 @ 9:30pmexpected ship date: 8/31/10hoping I get it sooner.... I sold my BB Storm2 to get the Droid X... using my old Voyager which is kinda frustrating... *update* Verizon has confirmed my Droid X will ship on 8/31/10. Still keeping fingers crossed that it will ship a couple days earlier than that....UPDATE: Just called Verizon.... Got my confirmation that my Droid X ships 8/27/10 (tomorrow). Receiving 8/31/10 .... they didn't have my email address which is why I never got a confirmation.
NYsMissingStar wrote: ordered: 8/18/10 @ 9:05pmconfirmed: 8/18/10 @ 9:30pmexpected ship date: 8/31/10hoping I get it sooner.... I sold my BB Storm2 to get the Droid X... using my old Voyager which is kinda frustrating...
ordered: 8/18/10 @ 9:05pm
confirmed: 8/18/10 @ 9:30pm
expected ship date: 8/31/10
hoping I get it sooner.... I sold my BB Storm2 to get the Droid X... using my old Voyager which is kinda frustrating...
*update* Verizon has confirmed my Droid X will ship on 8/31/10. Still keeping fingers crossed that it will ship a couple days earlier than that....
I ordered new service & droid x phone
aug 21st
on the order confirmation email
it says order was placed
aug 24th
WHY WOULD THAT BE?
Then I call & am told to call back tomorrow
for the tracking # over and over
so they have me looking like a fool
calling back everyday
I read on here that others placed the order same time as me
and also live in NY
and got there phones today
I also got my email today saying that it shiped and should be here by the 31st. =] cant wait!!!!!!!!!!!
I received my email stating that mine shipped today....I should have it by the 30th....Two days earlier!
