In February or March my teen was grounded and kept taking the phone I had let her use prior to grounding her. To make it so she couldn't use it I reported it lost from the MyVerizon app. Tried to reactivate it today after finding it and recharging it and was told that I can't as it is blacklisted. I verified absolutely everything asked of me except the phone number that supposedly reported it lost. They assured me only a phone on my account could have done this. I only have two numbers and neither are the one that reported it according to the person I spoke to. I know I reported it from my phone via the app. I was basically told I am out of luck and to buy a new phone. This one is only a year old, paid in full, bought new at Best Buy (I have the receipt even). No way am I buying a new one. I am not sure what I can do from here. I asked to escalate the issue and was told a manager would call me within an hour and no one did. I am livid.
Any ideas on how I can get this fixed or file a formal complaint?
