Let's ensure it is working correctly. A private message is being sent now to assist you further.
-Sean
Why is this such a problem?
We want to make sure your questions are answered in full and since voice mail is a device-specific concern, we ask that you meet with us via the Private Note on this system in order to help you troubleshoot your specific account. Rest assured we will work with you on finding a solution today. Please reply to the Private Note I will be sending in order to work together on that solution.
~Pablo