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Can not accept terms of service

When I try to accept the tems of service in the email it just tells me verizon can not continue and then when I log into homecontrol i get We are sorry... We are unable to verify your Terms of Service

Please help I want to hook all this cool stuff up

Comments

Heather_VZ

Hi! I dug around a little and got a few suggestions for you:

1) Can you please make sure that you're logged in with your Verizon email creditials, not your Verizon.com log in?

2) Please make sure you're using your primary account, not any sub accounts that you may have.

Please let me know if either of those solutions work. If they don't, we'll keep looking for you!

Thanks!

Goran4

Those solutions did not work for me. My system was working for one day, then I added the outdoor camera, and I get the unable to verify your terms of service, and I cannot use the service anymore. How do I get connected again?

HMCGuy

Are you logged with the primary My Verizon username and password? Sub accounts cannot accept terms of service.

Goran4

Yep, I have tried the primary account, and also the e-mail address associated with the primary account. But, no avail.

HMCGuy

So you say that you have already accessed the home monitoring and control site, completed the get started wizard, paired the gateway and some other devices but are now getting the a terms of service error and cannot re-access the home monitoring and control website?

Goran4

Yup, you got it!

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