trying to setup facebook account on new phone

dsnybelle97

I just had my Droid 2 delivered this morning (yeah!!), activated it and am now trying to setup my facebook account on my new phone. Every time I try and do so an error message pops up saying "Internal service error occurred. Pleas try again." Any ideas on what is going on because it's driving me up the wall. Thanks.

moates

I would recommend testing the data connection first to ensure service is working properly. I have listed some steps below:

 

Step 1. Ensure you have 3G indicator (and when accessing data, both arrows highlight/flash white

Step 2. Ensure that the network settings are enabled. *Instructions below:

Enable Data – Select Menu > Select Settings > Select Data Manager > Select Data Delivery > Ensure all three are checked marked green (Background Data, Data Roaming, and Data Enabled). ***Please note*** Data roaming charges will only apply if you are outside of the United States.

Ensure Mobile Network is Automatic – Select Menu > Select Settings > Select Wireless & Networks > Select Mobile networks > Select System select > Check automatic

 

Ensure Wifi is off, and Airplane mode is off:

Wifi - Select Menu > Select Settings > Select Wireless & Networks > uncheck Wifi (if checked)

Airplane mode - Network is Automatic – Select Menu > Select Settings > Select Wireless & Networks > uncheck Airplane mode (if checked)

***Test the browser, to also ensure you are getting data connection.

 

Step 3. Perform a soft reset – Turn off the device and take the battery out of the back. Once removed, place the battery back into the device and power it back on.

Step 4. Try to create a new Facebook account, or login is you have an existing one.

Step 5. If the steps above do not work, I would recommend creating a Facebook account on the Facebook website (using your Mac/PC). Once created, try to log in as an existing user on the device.

Step 6. Final step: If all of the above did not work, try hard resetting the device. ***Please Note*** Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.

 

Performing a Hard reset article below:

http://search.vzw.com/?do=viewdoc&id=31308

Once the hard reset is complete, you will have to go through the initial setup information once again. When you complete the initial setup, test the data connection and try to create the Facebook account once again.

 

I hope this information helps!