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No viewable recordings for two days now......

Is anyone else having issues with no being able to view any recordings since 12/13? I have 5 cameras, placed two calls to customer support, had cache cleared and reset Fios rourter and still no recordings this morning. I would appreciate some help on this issue. I was told that my problem has been "escalated". Any suggestions?

Comments

4wheeler

Yes!!! Having same problem since yesterday. Called tech support. Tried many different correctiive steps. None worked. Being escalated top 2nd tier support sometime today. None of my 3 cameras are recording events.

binnewton

I am having the same problem.

msligon

Okay now I am on DAY 5 - NO VIEWABLE RECORDINGS - BUT RECORDING CONSTANTLY PER MY NOTIFICATIONS. I HAVE MADE 3 CALLS TO VERIZON HOME MONITORING AND CONTROL SUPPORT - AND THEY FINALLY TOLD ME THAT THERE WAS A PROBLEM - SOMEWHERE - BUT STILL NOT FIXED.

I AM A VERY UNHAPPY CUSTOMER RIGHT NOW AND SEEMS THAT NOTHING IS GETTING DONE. NO ONE FROM VERIZON HAS CONTACTED ME AFTER MY 3 CALLS SINCE DEC 13 AND NO CONTACT ON THIS FORUM EITHER.

THIS IS A SERIOUS ISSUE - SINCE WE PURCHASED THIS SYSTEM TO MONITOR ACTIVITY AROUND OUR HOMES - ESPECIALLY DURING HOLIDAYS AND HIGH ACTIVITY TIMES - YOU WOULD THINK THIS WOULD BE A PRIORITY AND NOT TAKE 5+ DAYS TO CORRECT!!!!

AnnieS1

msligon,

Thank you for using the Verizon Community Forum to communicate your Home Monitoring and Control issue to our support teams. We have sent you a private message with contact information for a dedicated specialist who is able to assist with resolution of your issue.

AnnieS

bobh002

This is a serious problem that has plagued Verizon since the beginning and continues to do so. I switched to MiCasaVerde and was able to use all of my Verizon equipment on their system and guess what? Never had an archive loss!!! I am using their Vera 3 model. I am still on home monitoring also until they decide to give me a refund for the entire past year due to constant problems, especially the server busy problems that they can't fix.

Lew_D_Vz

Verizon Home Monitoring and Control camera recording services have been restored as of mid-afternoon (EST) on Tuesday 12/18.

We are now determining whether the recordings for the period within which they were not properly displayed on the Home Monitoring and Control user interfaces can be recovered.

Please resume use of the live streaming and activity recording functions of your system. More info to follow with respect to the archived recordings.

Thank you,

Verizon Home Monitoring and Control Product Management Team

TXMike1

.....so what happened to the archived recordings for these days? What about the missing ones from Dec 2nd?

And why is this happening again? Can't view any recordings for most of Jan 4th or any of Jan 5th despite dozens of notifications.

vdubbin1

It's absolutely ridiculous! I can't believe I am paying for this and I haven't been able to view my cameras from my phone app for 3 days now. Always just shows cameras as "retrieving" never connects. WE PAY FOR THIS!!! It's not like its a free service that we are complaining about.

787tech

Just got system delivered 3 days ago and unable to set it up because of an outage that has lasted well over 3 days.

Tech support "feels bad" for me and "understands my frustration"- almost makes it worth paying for and getting nothing- NOT!!!! 😞

msligon

Well I have made two calls - again.... to tech support since Friday and they said there is a known problem and they are sorry. Well, I suggest that Verizon keep an outage meter - to correctly adjust our monthly bills to reflect this ongoing problem. I have had 5 cameras for a year now, and I would love to see the call in notes on my account. This outage has been since Friday for me. Not acceptable for me.

I also suggested to the customer support that we receive text messages when there is a "known" problem or outage so we just don't assume that it is our gateway that has gone off-line.

msligon

From my experience, when there is an outage - we NEVER seem to be able to recover the recordings that were "lost". A major problem with me.

twkennedy

Ya.. me too.. this happened the other day as well.. for several days. If I didnt have so much money invested in the equipment I would throw it all in the garbage. This system requires to much or my time to either trouble shoot on my own or sit on the line with tech support..

AWFUL

boblat

In New Jersey and have been having the same problem since they upgraded thier website. All I get from tech support is, yea, we know we have a problem. Now I am getting my recordings two days late and with the wrong recording times. I wonder is anyone from Verizon even cares about our post. It sure dosent seem like it.

vdubbin1

I emailed them and have not received a response its been 2 days. I refuse to pay for a month of service when its been out for over 2 weeks in the past 2 months

twkennedy

seems to me they really dont care... just as long as we keep paying... i am very very close to taking the loss and throwing it al in the trash.... tired of hearing they have a problem.. .. if this was where i worked heads would be rolling..

twntzl

Im in MA. and have no viewable recordings either! I get alerts saying camera has been triggered but no recordings are there. I disconnected a camera and moved it & Thought I had messed something up when I reconnected. But it just so happens this outage happened in that time frame. I have been going crazy trying to figure out what I did & it was a verizon issue all along aggghhh!

vdubbin1

UPDATE!! Service is scheduled to be restored by 1-11-12 at midnight. Completely ridiculous!!!

BrooklynGuy

I have the same issue, I just set up my service adn thought I did it wrong, but after seeing this I am not so sure.

BrooklynGuy

Hello verizon any update and no please don't ask to PM me.

twkennedy

THIS Is a problem that they have been having since Home Monitoring has been marketed. They just have not ironed out any of these server issues but still push the 1/2 baked system. The thing that really annoys me is that I have stuck with all along.... Does anyone know of any system that will use the camera's that Verizon provided.. i woulld happily dump the system if i can re purpose the cameara's

BrooklynGuy

Just by any zwave gateway. amazon has some.

BrooklynGuy

Got a call yesterday, it's working again.

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