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new to home monitoring

Just got the equipment and can't log in or find the home monitoring option on my account. I've been reading this board and I'm worried this isn't going to be the cool stuff I thought it would be.

I'm stuck at the "Sign in with your primary ID" screen - I've gone so far as to tell it I forgot it and then got logged in but I don't see the home monitoring option. Any tips?

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22Becca22

@TexasGrrl wrote:
Just got the equipment and can't log in or find the home monitoring option on my account. I've been reading this board and I'm worried this isn't going to be the cool stuff I thought it would be.
I'm stuck at the "Sign in with your primary ID" screen - I've gone so far as to tell it I forgot it and then got logged in but I don't see the home monitoring option. Any tips?

Hello,

If you are on the main site (verizon.com), after signing in with your user id and password,

1) from the 'Home' page/tab (highlighted in blue on the left hand side), in the middle section below 'Your Services' click on 'Home Monitoring Control' - 'Manage My Services' - 'My Home Monitoring Control' - click on the 'Launch Now' button to get to the HMC page.

2) from the 'My Services' page/tab, click on 'Home Monitoring & Control' (highlighted in blue on the left hand side), in the middle section below 'Your Services' click on 'Home Monitoring Control' - 'Manage My Services' - 'My Home Monitoring Control' - click on the 'Launch Now' button to get to the HMC page.

OR if all you need to do is view/access your HMC devices, then you can directly go this link:

www.verizon.com/homecontrol

On your FiOS TV, you can view/access your device as well:

from the FiOS TV Remote, click on 'Menu' -- 'Home Control'.

Do post back if you have any other questions.

TexasGrrl

I've cleared my cache and when I follow this instruction:

If you are on the main site (verizon.com), after signing in with your user id and password,

I do not see Home Monitoring Control listed under my services

22Becca22

@TexasGrrl wrote:
I've cleared my cache and when I follow this instruction:
If you are on the main site (verizon.com), after signing in with your user id and password,
1) from the 'Home' page/tab (highlighted in blue on the left hand side), in the middle section below 'Your Services' click on 'Home Monitoring Control' - 'Manage My Services' - 'My Home Monitoring Control' - click on the 'Launch Now' button to get to the HMC page.
I do not see Home Monitoring Control listed under my services

Hello,

Have you tried going directly to the HMC site?

www.verizon.com/homecontrol

TexasGrrl

Yes, and I get the error --

We're sorry, you must use your account’s Primary User ID to access Verizon Home Monitoring and Control.

I called tech support and they told me that the User ID I am using is my Primary User ID.

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