I have had the home monitoring system for about 2 years. I have had several problems with the cameras, had to reorder at least 2 because of technical problems. It has worked pretty good for the last couple of months. I only use the cameras on the plan. Recently, that is, about 2 days ago, I received an unexpected FIOS update which eliminated the Home Monitroing and Control icon from the FIOS Menu, which cancels my ability to utilize the program on my television when I receive an alert. That was a primary feature of the program. Support has been very slow with the problems I have experienced in the past. Technical support says someone is working on this menu problem, but how did the elimination occur? As a former IT manager, I know that you are supposed to put all of the existing menu items back unless you have another way of using the menu to execute the program, but there appears to be no other way. I have requested and was given a credit so I am not paying for something I am not receiving, but like others who spent an outrageous amount of money for the equipment, I want to know is Verizon going to support those of us who purchased the Home Monitoring and Control system or not. This is unacceptable, and if you are not going to support it, you need to find a way to reimburse us for the equipment we purchased on the condition that you would be supporting the program. I am going to wait no later than a month, then I am going to complain to the FCC, Better Business Bureau, and my State's Attorney General because after reading comments on this site, it appears that many of us have been duped into buying something that Verizon failed to make profitable, now lthey want to abandon it.
