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QIP 7216 doesn't recognize external hard drive

I purchased one of the recommended hard drives for my DVR once I received the software upgrade to 1.9. I set it up and went into the menu and selected enable more storage and ran through the steps and after the reboot the system doesn't recognize the new drive. Any ideas? Thanks

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nascar

Don't use the menus. Just power on the DVR and the eSATA drive and then connect it to the DVR. The DVR should then see you have connected an external drive and reboot and format it for use.

See if that works.

@jnnt29 wrote:
I purchased one of the recommended hard drives for my DVR once I received the software upgrade to 1.9. I set it up and went into the menu and selected enable more storage and ran through the steps and after the reboot the system doesn't recognize the new drive. Any ideas? Thanks

BriLam

I'm actually having this same issue, and no method of powering on and connecting in any order is getting this thing working. I have tried using the menu and the drive is recognized, but once the box restarts, nothing happens.

Any other ideas? I'm dreading having to get on the phone with Verizon.

nascar

Are you getting any error or acknowledgment you have the drive connected?
BriLam wrote:
I'm actually having this same issue, and no method of powering on and connecting in any order is getting this thing working. I have tried using the menu and the drive is recognized, but once the box restarts, nothing happens.
Any other ideas? I'm dreading having to get on the phone with Verizon.

BriLam

No error whatsoever.

When I go through the menu, it tells me it is activating eSATA, acknowledges it is now activated, I believe, and then says it must restart to finish. I'm not in front of the TV now so I can't give you the exact details. So no error, but no acknowledgement that the drive is connected at any time, either.

Desmondhuz

^bump. I can't get my wd My Book to be recognized by my DVR stb.

nascar

Get some esta cables from monoprice.com Apparently the DVR is temperamental with some esata cables.

BriLam

Just for the record, I've tried everything.

New cables, booting the box and then the hard drive, booting the hard drive and then the box, getting a new box, hooking the hard drive up to my computer to make sure it was functioning properly, everything.

Verizon is out of ideas and has promised to get back to me after looking into the situation...and that's been months ago. Basically, I have a useless hard drive and no extra space on my DVR. And this is with the hard drive that was bought solely because Verizon can supposedly troubleshoot it. I know more about the hard drive than most Verizon folks I talk to.

I now have to call WD and hope that they'll be able to figure out what's wrong.

As you can tell, this has been a huge waste of time with no hope in sight.

venturen

I solved my problem. I formated the drive on my computer and then it worked fine. I researched this to death on what I would get and first got a 1TB Fantom dirve for $60, but that drive was dead. Then I purchased a Sabrent enclosure ECUEIS7 and a

Western Digital AV-GP 2 TB(total $130 w/ $20 coupon). I tried attaching the drive but it wasn't at first clear. It sad it saw the drive but I didn't see the second tab for external drive. Best of luck.

mrchompers

Tried seanwasras suggestion and it worked.....for a couple of months. Now box is back to ignoring my external drive. Even tried a few different shielded esata cables with same result.

dmeeusen

This is THE fix when the fios DVR doesn't recognize the external hard drive. I panicked and tried a bunch of different ways and this worked the first time I tried. This should be bumped or stickied so others can find it! Thank you tthom53!!!

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