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Pixelation/skips in DVR recordings

Ever since the 1.9 upgrade about 2 weeks ago, every single recording on the DVR I've made has had one moment where it skips, and becomes slightly pixelated. This doesn't happen watching live TV, and it almost never happened in recordings pre-1.9. My DVR is the QIP 7216 1.

Is anyone else seeing this? Does anyone have any ideas for solving it?

Comments

ANGST1

Yes, same exact thing here. During one freeze my whole box crashed and rebooted even. No idea on how to fix it though 😞

JasonD52

Yes, I've noticed it also since 1.9. It's not every show...maybe a third to a half of them. It's minor at this point...no more than a second or two of a skip or brief pixalation.

Not worth the torture of trying to contact Verizon tech support.

Malcolm_Stanley

is it happening at a specific time in the recordings, or randomly?

Also, is audio affected, or just video?

if you can characterize it a bit further the technical guys may be able to explain why it is happening...

js991

This has been happening to on my DVR more and more often since it was upgraded to 1.9. The last movie I recorded had such frequent pixelated video and dropped audio that it was unwatchable. Other shows have frequent glitches throughout.

Is Verizon working on a cure for this?

TheCarv

This is also badly pixelating and skipping while watching OnDemand. There is nothing recording (being that there are no DVR's on those tv's) and it has been going on for about three weeks now. Very frustrating because a lot of what we watch in the bedroom is OnDemand...

Dovahkiin

I can conform with the poster above that there was random pixelation and audio cutting out during my last OnDemand movie. The service was just installed that day, so I dont have anything to compare to. I didnt notice any hiccups all day, only when we started using some OD did we notice it.

prisaz

Not just 7232, but also in Cisco 435. When watching recorded content the DVR will pixelate really bad and skip. Stop viewing and restart and then it continues normal at the same place there were problems. So it is not a bad recording or feed of the content, and is a DVR issue. This from the internal drive no other recording in progress or MRDVR being viewed by another HD box. So it should not be a network issue or heavy load on the DVR.

At least it was not locking up last night where it required a cold reboot, or off and on.

SurfCityGma

I'm in California, have the QIP 7232 2 DVR and 1.9 O/S. Reading the previous posts is like deja vu. I'm experiencing the same pixelation and audio cutting out for a second (or split second) too. I, too, am hesitant to call Verizon technical support because the first thing they want to do is reset the STB! I hate having to re-select all my favorites (I know, whaa...).

We don't watch On Demand very often since we have Netlix streaming. We've never experienced this problem with Netflix.

Also, we recently got the QIP 7232 2 box, just after the update to 1.9 OS. I didn't notice these problems before the new STB, even after the 1.9 update. But, my older STB died shortly after the O/S update, so I had to get the new STB and decided on the larger hard drive.

VERIZON... are you listening? This is definitely a problem across the nation.

doropallo

We have 1.9 and a 7232 and have the same issue, every recording has a skip, pixelates and audio drops somewhere in a playback, whether we are watching during a recording during a new recording or the box is idle. In fact a few times both tuners were recrding and I tried to watch something and the box froze and then rebooted.

Another issue I have is channel specific. Here in VHO8 if I record anything on the Fox channel, 513, during playback right before the show goes in the commercial it skips back a second or two, pixelates and then continues. Every single commercial break for any Fox show, and we record House, Alcatraz and Fringe, so it isn't show specific.

KenEhrsam

Have experienced the same problem since upgrade to 1.9. Thought it may have been caused by external drive. Detached external drive and had same problems. Have two 7232 dvrs experiencing the same problem. Located in North Texas (VHO 1). Reboot of dvrs seems to reduce issue for a short period of time. Verizon techs you call are not aware of issue. Signal is strong on both dvrs.

Malcolm_Stanley

the dev team is definitely aware of this.

Janssoner1

Add me to list of problems with 1.9. Only on my 7232. It it has gotten to the point where I have stopped recording because even live TV is pixelated when I am recording something else. We have 3 other DVRs with no problems since 1.9. I don't even try calling because I have done all (unplug, etc), am just waiting for new upgrade. I am a software developer so it is frustrating when you know it has to be software since there was absolutely no problems before 1.9. Just fix the program or give me back the previous version!!!!

dantecooks

I have a new install march 21st 2012 my dvr simply sucks they told me 1st it was high def cables changed them, second replace coaxle cables replaced didnt fix it, did every possible reboot ,reload set top box and still dvr recordings simply suck looks like only thing to do is toss it out the window . Does anyone else feel like theres will never work right?

jctTexas

I am having the same problems everyone else describes: Video playback pixelation/freezing. I also notice that the box is very slow to respond to commands from the remote control.

My box is a 7232.

Soupy1

Same here have both a 7232/p2 and 7216 dvrs - my 7232 pixelates on live and recorded shows, which has me looking to go back to Directv. My 7216 DVR has the skip ahead freezing feature where you have to restart the show after skipping ahead. All of this started with the 1.9 downgrade.

I've been told they are working on the skip issue - but to fix pixelation I was told to reseat all connections ...

sangs1

Eh, careful what you wish for Soupy. I just came back to FiOS after four months of Directv's buggy DVRs. Paid an early termination fee willingly because they were so frustrating. Verizon's - at least the 7232s I have - are like nirvana comparatively.

wjones111

Any solutions to this problem yet?

tns2

@Soupy wrote:
Same here have both a 7232/p2 and 7216 dvrs - my 7232 pixelates on live and recorded shows, which has me looking to go back to Directv. My 7216 DVR has the skip ahead freezing feature where you have to restart the show after skipping ahead. All of this started with the 1.9 downgrade.
I've been told they are working on the skip issue - but to fix pixelation I was told to reseat all connections ...

Essentially short of replacing the boxes. they only thing you can do is eliminate bad wiring as the problem. The reseat the connections (often the weak point in the wiring) is the first easy thing to do. The comment you made in one of the messages about trouble watching from one DVR to another points to this perhaps being REALLY a wiring problem in your house.

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