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WOW, THIS SITE IS HORRIBLE.

YOU WOULD THINK THAT WITH ALL THE MONEY THAT VERIZON IS GOUGING FROM ITS CUSTOMERS, THEY COULD AT LEAST HAVE A DECENT FORUM.

I HAVE SEEN "LOGON FAILURE" "BOARD NOT FOUND" AND OTHER ERROR MESSAGES WHILE TRYING TO SIGN IN.

NOT TO MENTION THAT THIS SITE ISNT VERY COMPATIBLE WITH IE8 OR FIREFOX.

I HAD TO SWITCH TO GOOGLE CHROME JUST TO USE THIS SITE!

COME ON VERIZON. STEP IT UP.

Comments

SMRyan

The errors you have mentioned are specific to the browser or operator. And honestly, I have no issues using this on Opera, Firefox, Safari (on mac), Internet Explorer, AND google chrome.

It is case sensitive (wink)

Never forget to unleash the fury of caps lock.

Message Edited by SMRyan on 03-21-2009 03:13 PM

garetjaxthemise

Maybe, Instead of shouting how horrible something is, you could have perhaps asked for some kind of help. I agree with the previous poster, I have had ZERO issues with the login or usage of these forums since its release. I use both Firefox and IE w/ no issue. Check your logins to make sure they are correct and check your browser settings to verify they are up to date. Its not VZW's responsibility to hold your hand.

Dissapointed

LOL, WOW, IM STILL GETTING ERRORS. AMAZING. I JUST GOT A "ZIP CODE NOT FOUND" ERROR WHILE TRYING TO LOG IN TODAY.

DID THE DEVELOPERS OF THIS SITE TEST THIS SITE AT ALL? WHAT IS GOING ON? I NEVER SEEN A SITE IN THIS BAD OF SHAPE IN PRODUCTION.

dslr595148

In IE go to Tools -> Options -> Security and check the security zones.

As weird as it may sounds to you FireFox uses IE Security Zones.

See as need be:

http://www.firefoxfacts.com/2008/07/23/security-zone-policy-errors-in-firefox-3/

http://kb.mozillazine.org/Unable_to_save_or_download_files#Reset_system_Internet_security_settings_-_Windows

^^^

Netwaregal

I periodically have issues as well. Different error messages on Firefox (more technical .. one of those "problem usually caused by misconfiguration" things) and IE (less technical .. "can't reach this site").

Looks to me like access just occasionally goes down for a short time. I can usually get on to the site anywhere between 2 and 15 minutes later.

When it happens, just wait a bit .. and, if necessary, resort to texting from the phone (not as natural for me as my kids!)

DarkCobra1

I got a couple of errors at first and I use Firefox. However, all is smooth now. I would like to first "thank" Verizon for offering a forum in the first place. Regardless of occasional hiccups that are bound to happen, this is an excellent idea and I wish they had it long ago as I've been a Verizon customer from the very beginning going all the way back deep into the mid '90's. I think if we all just take a few deep breaths and report problems rather than immediately "flame" problems all can be resolved. I understand the frustration when things don't go smoothly, but these folks are here to help us. A little patience and whatever problems being experienced can be resolved. Peace!

[Deleted User]

Hello all,

The forums are currently experiencing "growing pains" due to the amount of traffic the addition of the Wireless boards has generated. There will be some "hiccups" until the site redesign is completely in place, but it's going to take a little longer, due to the fact that we have some great new features in the works that will be added.

Please accept our apologies for any problems you may have. Just PLEASE report them as you run across them so we can fix anything you might encounter, or tell you what you need to do on your end to make your forum visit more enjoyable and productive.

Thank you for your understanding.

Message Edited by KaLin on 04-14-2009 10:47 PM

MDW151

I AGREE THIS WEBSITE IS ONE OF THE WORST ON THE INTERNET.

DarkCobra1

Hey that means we're number one at something huh! Smiley Very Happy Seriously though . . . rock throwing is always easy. However, constructing the house where the rocks are thrown AT is much more difficult task. I'm sure Verizon would appreciate any constructive thoughts and ideas for building a more helpful site. However, rock throwing is fun so if that's all one wants to do . . . well then toss away . Meanwhile, some of us are trying to improve it and we'd love to have you help.

Message Edited by DarkCobra on 05-16-2009 08:06 PM

msolo26

I AGREE THE SITE IE HORRIBLE AND THE SO-CALLED SERVICE verizon OFFERS IS THE ABSOLUTE WORST.

{please keep it relevant}

You can check for responses to the removed content in your other post -->> HERE

Message Edited by KaLin on 06-11-2009 02:49 PM

joetampa

I agree! Someone forgot to test their work, and it doesn't work. And you can't reach anyone to complain out it.

JaneL

Looks like a pretty clean implementation of Lithium's software to me - nice work!

Jane

Russell

I am not sure why someone would go after this board

If you don't like the service, fair enough.

But hate this forum? Why exactly? Software seems fine. People seem fine outside of a few who get angry at anyone stating that their service is not perfect.

I use this forum daily for questions/answers.

Cora

This board is called feedback and suggestions, not feedback, suggestions and if you do not like something about us, be prepared to be attacked. In any case, here are my feedback and suggestions.

I have had problems logging into my billing account for 2 years. In the beginning I thought I was doing something wrong so I would attempt to log in over and over again, making sure every letter was correct and caps were off. I even signed up for another username and password and changed browsers but the same problem continued to exist.

Then I began to realize it was not me but the site I was attempting to access. Now whenever I experience a problem logging into my account, I wait and try again later. This usually works for me. I have many websites I log into and at times have made typos doing so. However, I have never had the problems with them that I have had with Verizon.

Also, after reading several posts in this forum, I find the grayish coloring of the typeface to be a strain on my eyes. Please use black as the default color. I usually change the typeface to black before typing. Sometimes the board will accept it when I post and sometimes it will tag it as an html error and change the typeface back to gray. If I change any of the settings, font, size and/or color, the board will attempt to revert back to the default settings while I am typing.

Well that is my 2 cents of feedback and suggestions and as I stated above, the board has changed the settings again. Smiley Very Happy

Before I started typing I set the font at 3 pts. Now that I am adding an edit it now looks to be 3 pts.

Message Edited by Cora on 07-18-2009 10:11 AM

ElizabethS

Thank you for the input, Cora. I will be passing this along for consideration.

[Deleted User]

Moved to My Verizon (My Account) for better exposure.

flafire

We will see if you still feel the same way when you locked out of your account. The syntax you'll be using in the forum will have to be flagged. Try not to be to hasty in your judgement of others.

[Deleted User]

Merged to existing thread

SB-15

I don't know about this site (I'm glad it's here, so I can voice my frustration), but Verizon's customer service is HORRIBLE!!!!!!!

boutaswell

Begging your pardon, but not all people are dimwits. It's not a syntax error, it's not a blown password, it may not necessarily be the website it's self. It's the interaction between the site and the database server that is (edit). And IE 6/7/8 blows. I use Firefox mostly with a fallback of Chrome.

boutaswell

Why?? Verizon pays big money to its own db designers. If they can't figure out and fix the problem, neither can I. I just know that if I ran my network at work like verizon does theirs, I would be fired.

irritated1

You're telling me??? This (edit) site won't even let me make a payment!! I am so mad!! I had to enter my info. 6 times and STILL nothing happened...or did it? Maybe I paid 6 times?? No one knows. Those assinine **bleep** probably took 6 times the amount from my bank account! {please keep your posts courteous}

Paleogirl2003

Anyone else getting a lot of "an unexpected error has occurred" messages?

This happened to me several times today when trying to:
(1) edit my profile settings
(2) post / edit a post / preview a post
(3) search the forums

TheGreatOne

@Paleogirl2003 wrote:
Anyone else getting a lot of "an unexpected error has occurred" messages?

This happened to me several times today when trying to:
(1) edit my profile settings
(2) post / edit a post / preview a post
(3) search the forums

Hm, I usually get this too. Except I've noticed only when it happens when I do quote. For an example I'll click reply & then really fast after click quote. "an unexpected error has occured" will appear. I have to wait fully until the toolbar itself loads and then click quote.

Justin46

@TheGreatOne wrote:
Hm, I usually get this too. Except I've noticed only when it happens when I do quote. For an example I'll click reply & then really fast after click quote. "an unexpected error has occured" will appear. I have to wait fully until the toolbar itself loads and then click quote.

That is an interesting comment. Today for the first time in a long time, the response times on the forum have been very bad, the page loads seemed like they never would complete. The long waits seemed to be for http://ehg-verizon.hitbox.com/ and http://statse.webtrendslive.com/. I put them into Addblock Plus and bingo the response time improved dramatically. I wonder if the problem is just simply trying to do something before the page loads complete. If so, using a tool like Adblock Plus to block those images, causing the pageload to complete more quickly, might very well circumvent the problem.

Just a thought.....

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

mss726

This site is sooo slow! I have been trying to upgrade to new phones for 2 weeks but don't have the time to wait on pages loading. It is not my computer, because everything else works great, and I have high speed internet. Hopefully Verizon is doing something to fix this ongoing issue? Soon I will be forced to switch to another company because I just don't have the time to waste.

M3lton

Disappointed, check out the Complaint Forum Proposal.

Back it up! I think people like you would get a kick out of the new section.

prisaz

@mss726 wrote:
This site is sooo slow! I have been trying to upgrade to new phones for 2 weeks but don't have the time to wait on pages loading. It is not my computer, because everything else works great, and I have high speed internet. Hopefully Verizon is doing something to fix this ongoing issue? Soon I will be forced to switch to another company because I just don't have the time to waste.

This site is a peer to peer forum, and not a Verizon cell phone web site. I have not found it to be slow at all. Now if you are talking about My Verizon or the wireless site, yes they have been upgrading which may have slowed things down a bit at one time or another. Contact Verizon Directly through the contact us link on the Support drop down menu if you are still having difficulty.

Breigh

AGREED! I am pretty good on computers and this website is hard to navigate around. If you try calling you just get transfered to different people anyways. Waste of time!

KpUrHdStr8

I agree disappointed, this site is horrible and on top of that the customer service sux and they're billing department is completely **bleep**......but look at it this way if your an old Alltel customer you probably have it even WORSE

chefboyrd2112

Im using firefox and having no problems plus, my computer is ancient well lets say "1.6ghz processor speed and 72gb of harddrive space and 1028 mb ram. Have no problems with verizon online!

Cali95008

Well I have to add in my 2 cents to the subject line because I am finding it difficult to navigate this site. For some reason there is no place to put your feedback on customer service. The one post I found on the topic was apparently closed and did not let you reply. Of course, no where is it stated clearly that a post will close after a certain amount of time... I mean this thread here is as old as the post I'm referring to and it's still open....?? And then posters here say this is only for "suggestions." Of course people are going to post otherwise when it's not clear where else they can go! I'm thinking I've experienced horrid customer service because this is not a company that is very open to feedback and accommodation and revision when they screw up. I was misinformed by a customer service rep and then when I got the charge they said I wouldn't get they were like it's not our fault you were misinformed! Not even an apology. I am so irritated by my experience that I will not be returning to Verizon.

prisaz

Verizon does monitor these boards in this forum and steps in from time to time, but as I copied to this post, and is found at the top of the page.....

These Forums are a place where users can help other users. If you need an answer from Verizon directly please Contact Us. By accessing and using this community you agree to the Terms of Service.

If you would provide information on what happened on the board that relates to the service you have issues with, perhaps we can help.

Cali95008

Geez. You guys really micromanage this board. Why can't you all put the same energy into your customer service?? As far as I'm concerned... stating you have customer service problems IS helping others. This is true especially when you call and nothing is resolved or you can't even get a human being on the line. This site is difficult to navigate and there should be a place where customers can post complaints without worrying about being bullied or excessively censored.

prisaz

@Cali95008 wrote:
Geez. You guys really micromanage this board. Why can't you all put the same energy into your customer service?? As far as I'm concerned... stating you have customer service problems IS helping others. This is true especially when you call and nothing is resolved or you can't even get a human being on the line. This site is difficult to navigate and there should be a place where customers can post complaints without worrying about being bullied or excessively censored.

Look. Nothing is micro managed here. If you post something here that is not appropriate, then yes there are moderators that will censor it. Like the filters for bad language may not catch everything. There are many users like myself that like to try and help you solve an issue if you have one. I do not work for Verizon and only comment on your post to try to help. There are also moderators and sometimes administrators that may join in and help. If you send one of the Administrators a private message, they always go above and beyond to try to resolve an issue. These boards on this forum are users like myself trying to help other users. So when you say you guys, I don't get your meaning. There have been times when I was at the end of my rope and was able to get help here. Some items can only be resolved by Verizon, and that is why the Verizon Contact Us link is provided. When a chat session is available on the contact us page, I have found it very helpful at times when being on hold on the telephone takes longer. A support person in a chat session can be resolving more then one issue at a time. Where as a phone call locks the representative into a one on one session with the customer. I have been in a chat where I know the person is consulting with other service reps. If your issue can not be solved in the chat session the support person will cut their calls back to a single customer (you) and then call you on the phone. I have used the chat session and have done that a few times. So if you would like to post what you need help with, you may find it here and you may not. Complaining and saying the customer service is the worst helps no one.

Oh yes, I would like to know where you have been bullied. The moderators frown heavily on that. We are all here to help, and to share experiences with each other to look for support. You can complain all you want wherever you wish, but it is better to look for help.

PS. Do not get upset, just post what you have had problems with. Yes at one time or another I have had big issues that were resolved here. Take care, and I hope your experience improves.

Krista8

it matches the email service - which I CANNOT get it too AGAIN . I hate all the changes and the mystery of "Will I be able to reach my emails this time? " or HOW LONG do I have to wait for this page to load so I can real quick - LIKE I USED TO- get to my emails. DISAPPONTED FRUSTRATED IRRITATED .Maybe instead of paying so much money to advertise in bizarre ways and 1,000's of mailers they send me and people who come to my door, they can put that money toward people who know HOW to make a site to reach our emails

cynthiab3

I agree...the website is terrible.

However, I will also say I have been completely, 100% disatisfied with everything Verizon Fios customer service! I finally called them after 7 weeks of struggling with them, and after several hours of being disconnected, transferred, etc, I was able to cancel my services and get rid of Verizon Fios...and I'm HAPPY to get rid of them. WORST CUSTOMER SERVICE EVER!!! I'VE NEVER delt with worse! They even botched up my disconnection, which was supposed to be done last Friday. I called them five days later to find out why I hadn't been disconnected, and after hours of dealing with the typical transfers and disconnect (over an HOUR on the phone!), I finally got them to disconnect everything. I am so glad to have gotten rid of them!!!

BTW, I DID contact them almost every other day for seven weeks regarding issues I was having with my service. Seven weeks! And all I would hear when I'd demand to speak to a supervisor was "I'll look into it and get back to you in 24 hours". That's it. Never a call back. So I'd have to call again. When I disconnected my service, the person who finally did it said that once a customer calls regarding a problem twice, they are supposed to send out a tech to fix it. Never happened. Was never even offered. I had the service for seven weeks, and had LOTS of problems with it, and never once had anyone come out. All I got was a promised return call that never happened.

Adios Verizon FIOS!

JWJWJW1

Agreed.

I couldn't figure out how to REPLY or add to the topic on "slow DSL", and could only add a new thread. I came to "WOW, THIS SITE IS HORRIBLE" after not finding the links as described in the help section... and the "REPLY" grayed and inactive in the "slow DSL" topic.

Surprise, surprise... the REPLY button is active here. Is the 'slow DSL' topic maxed out? Are there too many complaints on the 'slow DSL'?

I would be much more inclined (at some point) to upgrade my service if Verizon kept the relationship positive, rather than playing these tricks. C'mon... have a little self confidence. If you do good by customers, they will stick with you over the long haul... even the slower to adopt...

By the way... despite the 'solution' to my slow DSL suggested OFTEN by Verizon reps being to switch to FIOS and lose my 'same price for life' plan... I always have to go through the motions with them... FIOS is not available at my address. I am using my portable modem now because the Verizon DSL is too slow to handle this forum right now (keeps timing out). This is a good day... usually there isn't a connection. HORRIBLE... yes. SAD... yes. I WAS a happy customer for years... yes. NOW?...NO.

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