SHORT VERSION; AUDI Q5 PAIRING WITH BLACKBERRY TOUR VERIZON BLUETOOTH DOES NOT WORK. WITH VERIZON SERVICE ONLY, THE VEHICLE DIALS AN "UNKNOWN" NUMBER WHEN THE BLUETTOTH PAIRS YET THE BLACKBERRY HAS NO ACTIVITY. TO DISCONNECT THE "UNKNOWN" NUMBER I MUST DISCONNECT THE BLUETOOTH. SPRINT, METRO AND ATT WERE ALL TESTED AND ALL PASSED. THIS WAS IDENTIFED AT AUDI AS A VERIZON ISSUE. ANYONE HAVE A SOLUTION?
LONG VERSION: I RECENTLY PURCHASED THE 2010 AUDI Q5. I WAS ABLE TO PAIR AND USE THE BLACKBERRY TOUR FOR THE FIRST TWO DAYS. ON DAY THREE, WHEN THE BLUETOOTH PAIRED, THE CAR WOULD CONNECT TO AN UNKNOWN NUMBER AND THE CALL TIMER WAS COUNTING HOWEVER NO CALL WAS CONNECTED. THIS OF COURSE, BLACKED OUT ALL OTHER ELECTRONICS BECAUSE THE CAR THOUGHT I WAS ON THE PHONE. THE PHONE LOG IS BLANK AND NO CALL IS SHOWING LIVE TO ANY NUMBER MUCH LESS AN UNKNOWN NUMBER. IF I DIAL A NEW CALL OUT IT DOES CONNECT AND I AM ABLE TO TALK. THE ONLY MEANS OF DISCONNECT WAS VIA THE BLACKBERRY ITSELF, DISBALING THE BLUETOOTH, AS THE CAR PHONE PAD WAS FROZEN. AFTER MULTIPLE ATTEMPTS TO REPROGRAM MYSELF TWITH NO SUCCESS, BACK TO THE DEALER I WENT WITH MY PROBLEM.
AFTER RETURNING TO THE CAR DEALER AND REVIEWING THIS PROBLEM THE DEALER HAD NEVER SEEN THIS AND TRIED TO RESET THE VEHICLE TO FACTORY SETTINGS AND FURTHER TESTED BLUETOOTH PAIRING WITH SPRINT. METRO AND ATT EQUIPMENT - ALL CONNECTED WITHOUT ISSUE. THE VERIZON PHONES WERE THE ONLY CONNECTION ISSUE WITH THIS UNKNOWN NUMBER PROBLEM. THE DEALER ADVISED ME THAT NOT ALL CELL CARRIERS ARE TESTED WITH AUDI AND THAT MANY CARRIERS DO NOT WANT TO CREATE THE PATCH REQUIRED FOR BLUETOOTH PAIRING. AUDI ADVISED THIS PROBLEM IS A VERIZON PROBELM AND I SHOUDL CALL VERIZON.
AFTER CONTACTING VERIZON AND UPGRADING MY BLACKBERRY TOUR SOFTWARE PLATFORM - THE BLUETOOTH PAIRING WORKED AGAIN BUT FOR ONLY 2.5 DAYS AND THE PROBLEM HAS RETURNED.
ANYONE HAVE ANY IDEAS???
